Billing & Order Fulfillment Specialist - Professional

Job Description:

Job Description

Billing & Order Fulfillment Specialist - Professional

Objective

* Prepare and manage invoices, ensure timely billing processes, and maintain accurate financial records while enhancing customer experience.
* Prepare bills receivables, invoices and bank deposits

Activity

Billing Activities
*
Responsible for invoicing various transactions, including open delivery notes, e-commerce contracts, and on-site interventions.
*
Issue and post bills, receipts, and invoices with attention to accuracy and compliance.
*
Manage the status of accounts, ensuring all customer debts are tracked and addressed.

Customer Experience
*
Ensure all customers are informed about their outstanding debts, invoice details, and any changes.
*
Provide tailored solutions to resolve customer inquiries and issues effectively.
*
Analyze and create reports related to service quality and invoicing processes.

Reporting
*
Write thorough reports on billing activities and customer interactions, ensuring clarity and reliability in data.
*
Collaborate with other departments to create month-end closing reports and analyze delivery notes aging lists.

Operational Excellence
*
Actively seek and implement process improvements within billing and invoicing workflows.
*
Build strong relationships with internal stakeholders to enhance service quality and efficiency.
*
Ensure timely and correct processing of all transactions to aid in inventory management and audit compliance.

Order Fulfillment
*
Manage all processes related to order management in SAP (sales order, shipping, invoicing, customer credit limit monitoring, payment recording)
*
Create sales orders and deliveries, issue and post bills, receipts and invoices.
*
Process return shipments
*
Manage the status of accounts and balances and identify inconsistencies
*
Point of contact for sales regarding status of sales orders / deliveries
*
Create new customers in SAP when needed
*
Support during the annual financial audit and inventory counting
*
Support function for reports regarding revenue, quantities, finance
*
Identify process vulnerabilities, make improvement proposals, and test solutions