German Speaking Account Manager - Customer Success & Optimization

Job Description:

Are you passionate about helping businesses grow in the digital travel industry? Do you enjoy combining relationship management, data analysis, and strategic optimization? If you are looking for an opportunity where you can directly impact business performance while working in an international environment, this role in Barcelona could be your next career step.

You will be working on one of the world's leading online platforms within the travel and hospitality industry. The platform connects travelers with unique accommodation experiences worldwide and empowers hosts to grow their businesses successfully.
Your mission will be to support and develop a portfolio of hosts, helping them optimize their listings, improve performance, and build sustainable growth in a highly competitive marketplace.

Your Responsibilities
As a German Speaking Account Manager, you will manage newly onboarded and existing hosts, acting as a strategic partner to drive their success.
Your key responsibilities will include:
* Providing ongoing support and relationship management to a portfolio of hosts
* Building trust and fostering long-term B2B partnerships
* Proactively identifying improvement areas and growth opportunities
* Delivering tailored account optimization strategies to maximize listing quality and visibility
* Analyzing performance data and translating insights into actionable recommendations
* Addressing questions, concerns, and business challenges to ensure long-term satisfaction and retention
* Contributing to sustainable growth and partner success
Your Profile
We are looking for professionals who thrive in a client-facing, performance-driven environment.
* Native level of German and fluent English
* 1-2 years of experience in Customer Success, Account Management, or another B2B client-facing role
* Bachelor's degree required
* Strong communication and relationship-building skills
* Analytical mindset with a data-driven approach
* Proactive, solution-oriented, and business-focused attitude
* Currently based in Barcelona
What's in it for you?
* Permanent contract
* Full-time position, 39 hours per week
* Office-based role in Barcelona with a progressive path toward a potential hybrid model
* Salary of 30,000EUR gross per year
* Performance bonus of up to 3,500EUR gross per year
* International and multicultural working environment
* Career development opportunities within a growing organization
About the Company
You will join a globally recognized leader in customer experience solutions, operating in more than 80 countries and partnering with some of the world's most innovative brands. The company is known for its dynamic environment, strong focus on performance and development, and clear internal growth opportunities.

If you are ready to take ownership of a portfolio, drive measurable impact, and grow within an international setting in Barcelona, we look forward to hearing from you