Guest Services Officer - Front Office

Job Description:

At Grand Hyatt Barcelona, one of the city's newest and most prestigious luxury hotels, we are looking for a qualified, proactive, and service-oriented Guest Services Officer to join our Front Office team.
In this role, you will play a key part in ensuring a smooth, personalized, and memorable experience for all guests throughout their stay, acting as a main point of contact from arrival to departure.
This position is offered under a permanent contract. If you are passionate about delivering exceptional service, anticipating guest needs, and creating meaningful experiences, this is an excellent opportunity to grow your career within a world-class hospitality brand.

About the Role

As a Guest Services Officer, you will act as an ambassador of the Hyatt brand, coordinating every detail of the guest journey with empathy, precision, and professionalism.
This is an operational position with a rotating schedule, including shifts, weekends, and public holidays according to hotel operational needs. You will work closely with Front Office, Housekeeping, and other departments to ensure a seamless and high-quality guest experience.

Key Responsibilities

* Welcome guests upon arrival and ensure a smooth and efficient check-in and check-out experience
* Provide personalized assistance and respond to guest requests with efficiency and care
* Coordinate room assignments, amenities, VIP setups, and special requests
* Maintain clear communication with Housekeeping, Concierge, and other departments
* Monitor daily arrivals, departures, and in-house guests to anticipate needs
* Handle guest feedback and resolve issues promptly, ensuring positive outcomes
* Support the preparation of welcome letters, room keys, and guest preferences
* Participate in daily briefings and contribute to service improvement initiatives
* Represent the Grand Hyatt brand with professionalism, warmth, and attention to detail

Candidate Requirements:

Qualifications

Requirements & Profile

* Proficiency in English and Spanish (spoken and written); additional languages are a plus
* Previous experience in Front Office or coordinating stays/groups in large-capacity hotels
* Strong organizational skills and ability to manage multiple tasks simultaneously
* Excellent communication skills and a proactive, solution-oriented mindset
* Ability to work under pressure and collaborate effectively within a team
* Familiarity with hotel systems (PMS, Channel Manager; Opera experience is a plus)
* Strong guest focus and attention to detail
* Professional, dynamic, and service-driven attitude
* Flexibility to work rotating shifts, weekends, and public holidays

Care Connects Us - Do You Share Our Values?

At Hyatt, we care for people so they can be their best. Our values - Empathy, Integrity, Respect, Inclusion, Innovation, and Well-being - guide everything we do and define how we work together every day.
Hyatt is an equal opportunity employer committed to fostering an inclusive environment for people of all backgrounds and experiences.

What You Will Love About Us

* Tarifas especiales en hoteles Hyatt para ti, tu familia y amigos desde el primer día
* Descuentos en restaurantes y bares del hotel
* Comedor de empleados con menús diarios saludables y equilibrados
* Acceso gratuito a una plataforma de bienestar y apoyo a la salud mental
* Formación continua y oportunidades de desarrollo profesional dentro del grupo Hyatt a nivel mundial

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is globally recognized as a Great Place to Work. Our Front Office team plays a vital role in delivering personalized and memorable guest experiences.
Join Grand Hyatt Barcelona and become part of a GRAND team that turns every stay into something exceptional