Commis Waiter / Waitress

Job Description:

The place…   
Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant. 
Main Duties 
* Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.  
* Maintain a spotless, pristine work environment 
* Provides service to and is accountable for an assigned section. 
* Develop relationships with members in order to provide personalized service. 
* Polishing cutlery ensuring they are ready for service.  
* Preparing any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc) 
* Perform opening and closing procedures including but not limited to the set up and break down of stations. 
* Maintain a spotless and pristine working environment.  
* Attending regular trainings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.   
* Wiping down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins. 
* Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism.  
* Take action in all matters related to safety, security, satisfaction and wellbeing of employees and members.  
* Assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality. 
* Supporting the team with any of their needs on an ad-hoc basis.  
* Learn the table plan and table numbers of your site. 
MEASURES OF SUCCESS 
* Positive feedback from member service surveys. 
* Mystery guest responses. 
* Member retention.
* Overall financial performance of the house. 
* Punctuality.
* Feedback from management team. 
* Weekly and monthly knowledge tests 
What We are looking for... 
* Passion for Food, drink and hospitality
* Strong attention to details
* Excellent customer service
* Fluent in English or Spanish
* Organised and reliable
* Ability to handle feedback to achieve member satisfaction
* Ability to multitask and work in a fast-paced environment
* Ability to understand and follow written and verbal instructions 
 Benefits... 
* Team meal whilst on shift prepared by our chefs
* Soho Friends Membership
* 50% Team discount on Food & Drink, 7 days a week
* Staff Room Rates
* Birthday Day Off
* Discount on Cowshed products and Soho Home (up to 20%)
* Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
* Continuous training to develop yourself personally and professionally
* Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more