IT Support Specialist

Job Description:

Descripción del puesto

Working at Inditex is more than just a job. It means being part of an international and dynamic environment where technology plays a key role in supporting our stores and employees. Your expertise makes a difference, your achievements are recognized, and you will have every opportunity to grow and develop your career.
This is what you can expect from us:
* Competitive salary: Your commitment deserves recognition. We offer an attractive salary package that ranks among the best in the retail sector.
* Annual bonus: In addition to your fixed salary, you will receive an annual bonus linked to performance and business results.
* Meal vouchers: Worth EUR8 per working day.
* Employee discount: Enjoy a 25% discount across all our brands and discover the latest trends first.
* Benefits @ Work: Access exclusive discounts on a wide range of products and services.
* Language support: Develop your skills through our language training programs, including the Language Hub.
* Growth and development: Internal career opportunities, e-learning and continuous training to support your professional growth.
* Social initiatives: Participate in projects that create a positive impact on society.
* Internal connectivity: Stay informed and connected through our INET app.

HOW WE IMAGINE YOU - What sets you apart
* You are proactive, independent and solution-oriented.
* You perform well under pressure and know how to prioritize effectively.
* You have a solid knowledge of Windows 11, Microsoft 365, and mobile operating systems such as iOS and Android.
* You have experience providing hardware and software support for computers, smartphones, tablets and PDAs.
* You enjoy technical challenges and thrive in a fast-paced, multitasking environment.
* You have strong communication skills and a customer-focused mindset.
* You are fluent in French and English; knowledge of Dutch and Spanish is considered a plus.
* You are willing to work from our headquarters in Brussels.

DO SOMETHING AMAZING EVERY DAY - What you do every day
* IT Support: Provide hardware and software support for PDAs, iPads, Android and iOS devices, and Windows 11 computers.
* Ticket Management: Monitor and manage IT tickets for both stores and headquarters.
* Store Support: Deliver second-line support to stores and ensure quick and effective issue resolution.
* Head Office Support: Act as the first point of contact for IT-related requests from headquarters employees.
* Project Follow-up: Support IT implementations and ensure proper follow-up of technical projects.
* External Partner Coordination: Coordinate and monitor external support engineers and service providers.
* IT Continuity: Work closely with the IT Manager to ensure the smooth operation of all IT-related processes across the organization.

AT INDITEX, WE LOVE YOU FOR WHO YOU ARE!
Our team is made up of individuals from different backgrounds, cultures and experiences. We provide an environment where everyone can be themselves and perform at their best. Creating and fostering a diverse and inclusive workplace is essential to achieving all our goals