Members Relations

Job Description:

The vibe …
At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it's a private members' club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it's our people who make that happen.
Main duties…
* Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support.
* Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.
* Support onboarding of new members, including welcome communications, tours, and orientation.
* Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback.
* Assist with the coordination of member events, reservations, private bookings, and special requests.
* Work closely with front-of-house, events, and operations teams to ensure seamless service delivery.
* Actively gather and log feedback from members, escalating suggestions or issues to relevant departments.
* Champion the club's values, brand tone, and member-first approach in every interaction.
* Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking.
What we are looking for...
A successful Member Relations for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.
* 2+ years in a hospitality, concierge, membership, or guest relations role
* Exceptional interpersonal and communication skills
* Polished, professional demeanour with a genuine service mindset
* Strong administrative skills and experience using CRM or database systems
* Ability to stay calm and resourceful under pressure
* High attention to detail and confidentiality
* A passion for people and delivering memorable member experiences
Benefits...
By being part of our Soho House family, we will offer a huge number of Learning & Development opportunities as well as other benefits such as:
* Competitive salary
* All houses membership
* Cookhouse & House Tonic - trips,training and workshops to celebrate our passion for food and drink.
* Team Events: From fitness sessions to art classes, each month we hold a series of fun events.
* An extensive range of externally and internally run courses to all employees
* Family Meals during your shifts
* Sport Classes
* Staff Screenings