Customer support representative - Norwegian/Swedish speaker

Job Description:

Customer support representative - Norwegian/Swedish speaker

Community Operations
in Stockholm, Sweden
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About the Role
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support.
What You'll Do:
* Deliver high-quality service across multiple support platforms (email, chat, phone).
* Be a passionate advocate for users while answering any questions that come your way
* Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
* Build loyalty among new users and get our early adopters to fall in love with Uber all over again
* Triage issues and escalate them when necessary
What You'll Need:
Basic Qualifications
* Norwegian language C1 level
* English / Swedish language B2 level
* Exceptional communication skills
* Detail Oriented
* Naturally Curious: openness to incorporating feedback, and dedication to the improvement of your craft.
* Excellent Teammate: you collaborate internally or across functional/regional areas to get the best possible outcome.
* An Owner: passionate and dedicated, you are deeply committed to taking Uber support to the next level and rising to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
Preferred Qualifications
* Strong Communication Skills (Written & Verbal)
* Problem-Solving & Critical Thinking
* Customer-Centric Mindset
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
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