Club Lounge Team Leader

Job Description:

At InterContinental London Park Lane, we are currently looking to for a Team Leader to join the Club Lounge team.

Welcome to InterContinental London Park Lane
Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
Our Team Leaders are responsible for supervising the team within the Club Lounge during their shift. They lead by example when welcoming guests and delivering a 5-star service at breakfast, afternoon tea, evening drinks and canapes. Dealing with queries and concerns to ensure the guests stays are flawless from Check-In to Check-Out.
This is a unique opportunity for the right candidate. With elements of Front Office and Food and Beverage you will be delivering personalised experiences to all our guests in the Club Lounge. You should have at least 2+ years in a hotel Front Office, or Club Lounge role preferably in a supervisory position, as well as extensive knowledge of Opera or a similar PMS.
We are committed to offer and provide our Club Lounge Team Leaders with a competitive salary and a large range of benefits:
* £35,006.40 salary per annum (£16.83 per hour) plus service charge and great IHG perks!
* 28 days holiday each year, including bank holidays, and this increases up to a maximum of 33 days (pro rata).
* Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
* We provide every employee company sick pay and life insurance.
* Professional career development with our IHG Leadership programs
* Amazing discounts for our hotels and restaurants around the world
* Discounts from over 15,000 stores - all the way from retail to cinema
* Don't forget, bring your friends, and take part in our generous 'Refer a Friend' programme!
* Most importantly, we'll help you grow and develop you as an individual.

At InterContinental London Park Lane, our ambition is to define our unique culture.
* The kind of culture that inspires you to be all you can be.
* An invitation to tap into your unique personality to deliver and achieve incredible things.
* An expectation to play your part in empowering and inspiring others.
* An opportunity to learn, grow and push what's possible.
* The promise of a personal and professional journey
* A place where everyone can belong and feel part of something bigger.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click 'apply' now!
You must meet the legal requirements to work in the UK.
IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law

Candidate Requirements:

At InterContinental London Park Lane, we are currently looking to for a Team Leader to join the Club Lounge team.

Welcome to InterContinental London Park Lane
Located at one of the capital's most prestigious addresses, where the late Queen Elizabeth II once resided. Our hotel redefines traditional luxury, offering a blend of modernity and flexible sophistication in the heart of Mayfair. Inspired by its scenic views overlooking two Royal Parks, our establishment boasts elegant natural interiors and award-winning seasonal cuisine.
Our Team Leaders are responsible for supervising the team within the Club Lounge during their shift. They lead by example when welcoming guests and delivering a 5-star service at breakfast, afternoon tea, evening drinks and canapes. Dealing with queries and concerns to ensure the guests stays are flawless from Check-In to Check-Out.
This is a unique opportunity for the right candidate. With elements of Front Office and Food and Beverage you will be delivering personalised experiences to all our guests in the Club Lounge. You should have at least 2+ years in a hotel Front Office, or Club Lounge role preferably in a supervisory position, as well as extensive knowledge of Opera or a similar PMS.
We are committed to offer and provide our Club Lounge Team Leaders with a competitive salary and a large range of benefits:
* £35,006.40 salary per annum (£16.83 per hour) plus service charge and great IHG perks!
* 28 days holiday each year, including bank holidays, and this increases up to a maximum of 33 days (pro rata).
* Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
* We provide every employee company sick pay and life insurance.
* Professional career development with our IHG Leadership programs
* Amazing discounts for our hotels and restaurants around the world
* Discounts from over 15,000 stores - all the way from retail to cinema
* Don't forget, bring your friends, and take part in our generous 'Refer a Friend' programme!
* Most importantly, we'll help you grow and develop you as an individual.

At InterContinental London Park Lane, our ambition is to define our unique culture.
* The kind of culture that inspires you to be all you can be.
* An invitation to tap into your unique personality to deliver and achieve incredible things.
* An expectation to play your part in empowering and inspiring others.
* An opportunity to learn, grow and push what's possible.
* The promise of a personal and professional journey
* A place where everyone can belong and feel part of something bigger.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days.

Please click 'apply' now!
You must meet the legal requirements to work in the UK.
IHG has been recognised as a 'Best Employer 2025' in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law