Customer Service Advisor

Job Description:

About The Role

Ready to make a difference to public sector clients and help Britain achieve net zero? Passionate about delivering great service and building trusted relationships? At EDF, Success is Personal - and with us, your career journey is yours to shape.

The Opportunity

As a Customer Service Advisor in our Large Business Public Sector team, you'll be the first point of contact for our customers - supporting them from contract signature through to their energy goals. You'll play a key role in helping them navigate their energy journey with confidence and clarity.

This is a hybrid role, with the flexibility to work from home or our #Exeter office at Gadeon House

You'll be part of a collaborative team that values ideas and continuous improvement. Whether resolving a billing query or guiding a customer through their account, you'll help deliver a seamless experience that reflects EDF's commitment to service and sustainability.

Who You Are

We're looking for a Customer Service Advisor who thrives in a fast-paced, team-oriented environment. To be shortlisted, you need to offer:

* Customer Service experience within a commercial environment
* Strong verbal and written communication skills
* Ability to manage multiple tasks and prioritise effectively
* A calm and considerate approach to customer interactions
* Attention to detail and a willingness to learn

What You'll Be Doing

* Responding to written and phone enquiries from large public sector clients
* Providing accurate and timely resolutions to customer queries
* Collaborating with internal teams to meet customer needs
* Maintaining detailed records and ensuring data accuracy
* Supporting customers in understanding their energy contracts and services

Pay, Benefits And Culture

Alongside a starting salary of £25,719 per annum, potential for an annual bonus, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days and more.

At EDF, we believe there are multiple definitions of what it means to succeed. That's why we offer you the freedom to develop a career that's unique to you. Here, Success is Personal - it's your journey, powered by us.

Everyone is welcome at EDF; we're committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities and those with disabilities. As a Disability Confident employer, we will support applicants requiring adjustments.

Join us and find your success at EDF!

#SuccessIsPersonal #EDFcareers

Closing date for applications: 19th of November 2025

Location: Exeter - Gadeon House

Contract Type - Full Time

Success is personal. It's your journey, powered by us. Join us and we'll help Britain achieve Net Zero together