Customer Service Specialist

Job Description:

Based in Walkden, Manchester, UK - Right to work in the UK required
Full time role, Monday to Friday, 36.25 hours per week on site
Competitive salary, pension and benefits package
We are looking for an experienced Customer Service Administrator to provide clients with a customer focused, luxury and informative aftersales service for one of our prestigious watch brands.
At LVMH Watch & Jewellery UK you will have the opportunity to work for a leading luxury goods company and play a key role in supporting the client aftersales experience. You will build strong communication channels with end clients and retail partners and take responsibility for the administrative process of Zenith timepieces received at the service centre for maintenance. This involves creating clear, comprehensive repair information to clients, outlining maintenance types, associated repair costs, and estimated timeframes.
Knowledge of and ability to use various computer and telephone systems Experience in customer focused role handling queries in detail over the phone, email and online Previous experience working with a luxury brand (preferable) Customer Service experience ideally within a luxury field Passion for luxury timepieces Excellent interpersonal and communication skills over email, phone and in person Problem solving skills and commitment to producing results Able to work well under pressure and manage client's expectations with empathy and care Confident PC user with ability to develop an understanding of various systems then manage and maintain accurate records Client-centric mindset, focused on maintaining and building client relationships Organised and driven to complete tasks within appropriate timeframes Demonstrate an attitude of professionalism, conscientiousness, and reliability