Software Engineer - Operations

Job Description:

You'll develop services and intelligent solutions that make every customer interaction smoother and more effective, improve satisfaction and drive long-term loyalty. You'll build solutions that leverage AI and automation to deliver personalised support experiences and improve the efficiency of our support teams.
As a team of software engineers from diverse technical backgrounds, we are united by a single mission: to create the most premium customer support experience in the world. To achieve this, we focus on: Building the Complete Experience: We develop and support both our customer-facing applications and the internal tools that empower our Happiness Delivery agents to provide world-class support. Driving Innovation and Automation: We leverage a modern tech stack (NestJS, TypeScript, GCP) to innovate with automation, AI, building proactive and intelligent solutions that anticipate customer needs. Engineering a Connected Ecosystem: We are responsible for the full lifecycle of our software, from designing robust integrations with critical systems like Salesforce and Talkdesk to ensuring our platforms are reliable, scalable, and performant.
On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination

Candidate Requirements:

A strong background in backend development, with proven experience building and shipping high-quality software. Proficiency in NestJs/Next.js and TypeScript, with a deep understanding of modern backend frameworks. Solid experience in designing, building, and consuming GraphQL/RESTFul APIs. Solid knowledge of relational databases (e.g., PostgreSQL) and data modeling. Experience with cloud platforms (GCP is a plus) and containerization technologies (Docker, Kubernetes). A solid understanding of frontend development and experience with modern web technologies to build seamless user experiences. You are a collaborative team player with excellent communication skills, comfortable working in an agile environment. Bonus points for experience with: Event-driven systems (e.g., Kafka, BullMQ, Pub/Sub) Working with customer support tools such as Salesforce, Talkdesk