Commercial Operations Associate

Job Description:

JOB DESCRIPTION:

Join a team where detail drives impact
Are you highly organised, commercially curious, and at your best when juggling multiple priorities? We're looking for a Commercial Operations Associate to join a high-performing Commercial Team that sits at the heart of a fast-moving medical technology business.

This role is ideal for someone who enjoys structure, thrives in a deadline-driven environment, and takes pride in getting things right first time. You'll play a pivotal role in ensuring pricing, tenders, contracts, and commercial data are accurate, compliant, and delivered on time - enabling sales teams to succeed and customers to be supported seamlessly. Solihull Office based.

What you'll be doing

As a Commercial Operations Associate, you'll support the end-to-end commercial lifecycle, from pricing queries to tender submissions. Your responsibilities will include:
* Preparing and managing quotations to ensure accuracy, compliance, and timely delivery
* Investigating and resolving pricing discrepancies so customer orders can be invoiced without delay
* Responding to pricing and commercial queries from both internal stakeholders and external customers
* Maintaining and updating pricing information across commercial systems and SAP
* Supporting contract transitions and account changes, acting as a key contact for sales teams and customers
* Assisting with the coordination and submission of tenders, ensuring deadlines, governance, and audit requirements are met
* Keeping commercial databases clean, accurate, and fully auditable by archiving expired or inactive agreements
* Acting as a quality checkpoint for UK pricing requests, ensuring alignment with internal guidelines
* Collaborating closely with Sales, Customer Service, and Commercial leadership to resolve issues efficiently
* Identifying opportunities to improve processes, data quality, and ways of working within the commercial function
* Supporting ad-hoc projects that contribute to the wider commercial strategy

What you'll bring

We're looking for someone who combines strong administrative capability with commercial awareness and excellent attention to detail.

Essential:
* GCSEs (or equivalent) in Maths and English
* Advanced proficiency in Microsoft Excel, Word, and Outlook
* Confidence working with large datasets and pricing information
* Experience using SAP or similar ERP systems
* Ability to manage multiple tasks, deadlines, and competing priorities
* Strong written and verbal communication skills
* High level of accuracy and pride in producing quality work

Desirable:
* Experience in a commercial, pricing, contracts, or tender environment
* Familiarity with Business Objects, Power BI, or reporting tools
* Experience supporting sales or account teams in a regulated or fast-paced organisation

What makes you successful in this role
* You're methodical, organised, and naturally detail-focused
* You're comfortable working independently but thrive as part of a team
* You stay calm under pressure and handle complexity with confidence
* You're proactive, dependable, and always looking for smarter ways to work
* You communicate clearly and build trust with a wide range of stakeholders

Why join us?
You'll be part of a business-critical team whose work directly supports sales success and customer trust. In return, you'll gain exposure to complex commercial operations, develop strong stakeholder relationships, and build a solid platform for future career growth within commercial, operations, or business support roles.

The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Sales Support & Administration

DIVISION:
CRM Cardiac Rhythm Management

LOCATION:
United Kingdom : Blythe Valley Park , Elder (Plot C1b), Central Boulevard Solihull

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
No

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Not Applicable