Ardbeg House Operations Manager

Job Description:

As part of LVMH / Moët Hennessy, The Glenmorangie Company crafts, distributes and markets two of Scotland's most acclaimed single malt whiskies. Glenmorangie is famed as the leading Highland single malt, renowned for its smooth, complex, and accessible taste, its mastery of wood in cask maturation, and its industry leading whisky innovation. Ardbeg is the ultimate Islay whisky and the smokiest of all Scotland's Single Malts - and is also famed for its unorthodox, envied, and untamed brand.
Ardbeg House on the beautiful Scottish island of Islay, is seeking an Operations Manager. This role will focus on upholding and elevating the brand's luxurious guest experience. It involves active operational participation, fostering a high-performance team culture, and driving brand engagement. The position requires a visible presence, supervising the team, and deputising for the General Manager to identify and implement service enhancements. The role also contributes to a positive team environment and helps achieve revenue targets and manage costs.

Professional/Technical Experience: Strong Microsoft skills. Use of Property Management Systems beneficial. Embraces technology and uses it to maximise efficiency. Needs to be able to show situational management skills - ability to deal with High-Net-Worth Individuals through to MH VIPS often at the same time. Key Competencies: Effective team management. Maintain a professional and customer-facing appearance. Ability to connect easily with people. Wants to be involved and engaged in seeing the business continue to go from strength to strength. Proactively offers solutions to challenges