Expert Client Advisor - WRTW

Job Description:

Be an Exceptional Client Advisor & Technical Expert Achieve individual and team objectives and be accountable for the sales results of your category Lead by example by consistently remaining the Top Seller in your category You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance Welcome every Client and enhance their experience, setting the example of the best Client experience Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information. Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client's style and match with product recommendations Perform as a team-player, participate in all activities contributing to the overall objectives of the store Develop the highest Brand and product knowledge Drive Commercial Performance of the Category In-Store In store, you will analyse and drive your product category forward, all the while being aware of individual and store targets and KPI's each month Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…) Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations Support & Train the Store Team on the Category Be a partner to the Learning Manager to develop selling skills and product knowledge in the store You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings). By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers. You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients. Client Development Develop and implement clienteling strategies and action plans for your category. Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier. Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients