Customer & Markets Insight Manager

Job Description:

Join us as a Customer & Markets Insight Manager

* If you're a strategic thinker with a passion for insight, this could be your ideal role
* You'll inspire colleagues and stakeholders to make good decisions based on your insight briefs and stories
* Joining a forward-thinking and influential team, you can expect great visibility for you and your work

What you'll do

As a Customer & Markets Insight Manager, you'll sit within the product organisation, translating customer and market insight into actionable inputs that shape product strategy and proposition development. Your work will ensure customer insight directly informs product decisions and drives customer-led growth.

Day to day, you'll be:

* Delivering multi-source actionable insight
* Synthesising customer, behavioural and market insight to inform product priorities and roadmap decisions
* Identifying growth opportunities through customer needs, behaviours and unmet demand
* Shaping and challenging product problem statements using customer insight and behavioural understanding
* Engaging with external practitioners to make sure we remain up to date with the latest techniques

The skills you'll need

We'll be looking for you to have experience of market research or customer insight on either the client or agency side. You'll have the ability to focus on insight programmes to match business priorities across multiple brands, and will have experience of managing qualitative and quantitative research studies.

Along with this, you'll need:

* Experience applying customer and behavioural insight within product, digital or proposition development environments
* Ability to link insight to measurable customer and business outcomes
* An understanding of external regulations and their impact on the customer and marketing strategy
* Excellent communication skills, both verbally and in writing
* Strong influencing skills and the ability to build strong relationships with colleagues at all levels
* The ability to deliver multiple projects on time and in budget
Hours35

Job Posting Closing Date:21/06/2026

Ways of Working:Hybrid