Specialist Sales Manager, Global Enterprise Accounts

Job Description:

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist Sales Manager, Global Enterprise Accounts

Services is a key differentiator for Mastercard, providing cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, business experimentation, and data-driven information and risk management services. 
 
Mastercard is building the next generation of customer relevance. As foundation models, agentic systems, and generative interfaces reshape how enterprises engage their customers, technologies such as Dynamic Yield and others within our CA&E portfolio act as the decisioning and composition layer-turning raw AI capability into relevant, governed, and measurable experiences across every channel: app, web, branch, kiosk, contact center, and messaging.

The Global Enterprise Unit leads our most complex, custom, and strategic customer engagements, including Tier 1 global retailers, financial institutions, and QSR networks. This role represents the first hire into a newly formed global pod. Reporting to the VP, Global Enterprise Unit, you will work closely with the VP across a concentrated portfolio of flagship global engagements, while progressively expanding into independent ownership of defined workstreams and sub-accounts.

All About the Role

* Partner directly with the VP, Global Enterprise Unit, across discovery, solutioning, POC design, commercial structuring, negotiation, and close.
* Act as a force multiplier on live pursuits by preparing executive materials, shaping POCs, coordinating cross-functional teams, and maintaining momentum between VP touchpoints.
* Gradually take on responsibility for specific workstreams and sub-accounts, progressing toward independent accountability.
* Proactively identify and originate new opportunities within target global accounts, contributing to incremental pipeline growth and expanding the unit's portfolio.
* Collaborate closely with Mastercard regional teams and in-market resources while retaining primary accountability within the global unit.
* Translate long-horizon personalization and agentic decisioning strategies into phased, executable commercial programs.
* Partner with regional teams post-sale to ensure delivery quality, manage escalations, and drive strong customer outcomes.
* Maintain accurate forecasts, account plans, and structured pursuit documentation.
* Represent the Global Enterprise Unit in executive briefings, customer advisory sessions, and internal forums.

All About You

* Experience in enterprise SaaS sales, pre-sales, or strategic consulting, ideally within MarTech, CDP, personalization, decisioning, or applied AI platforms.
* Proven track record of owning complex enterprise deals end-to-end and independently building pipeline within target accounts.
* Exposure to multi-stakeholder, high-value enterprise engagements, often spanning global organizations.
* Strong initiative with the ability to anticipate needs, create structure, and consistently close loops.
* Consultative, outcome-oriented approach to sales; familiarity with MEDDPICC, Command of the Message, or Gap Selling is an advantage.
* Comfortable operating in ambiguity and contributing to the development of processes within a new and evolving unit.
* Demonstrated commitment to sustaining customer relationships beyond the point of sale.
* Fluency in agentic AI and generative UI concepts, particularly their application within personalization.
* Experience in regulated industries, global retail, or QSR environments is a plus.
* Willingness to travel and work across multiple markets.

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Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines