Sales Team Manager

Job Description:

Job Description:
Job Title: Sales Team Manager
Job Grade: B14
Salary: From £38,000 DOE + Fantastic benefits
Location status: Hybrid (flexible working options available)
Location: Bupa Place, Salford
Permanent/fixed term contract: Permanent
Shift pattern: Full-time 37.5hrs

About the role
We're looking for a driven and inspirational Sales Team Manager to lead a high-performing team within our Direct Sales Centre. You'll play a key role in delivering ambitious sales targets across PMI, Dental and Cash Plan products, while creating a positive, motivated and results-focused team culture.
This is a fantastic opportunity for a strong people leader who thrives in a fast-paced, target-driven environment and is passionate about coaching others to succeed.

What You'll Be Doing
* Leading, motivating and developing a team of Sales Advisers to achieve and exceed KPIs and sales targets
* Creating a high-performance culture through effective coaching, regular feedback, and clear objective setting
* Conducting team meetings, 1:1s, and formal performance reviews
* Monitoring performance and implementing development plans to drive continuous improvement
* Managing day-to-day operations, ensuring service levels and rota adherence
* Supporting recruitment, onboarding, and training of new team members
* Handling escalations, complaints, and ensuring exceptional customer outcomes
* Driving continuous improvement in processes, performance, and customer experience
* Building strong relationships with key internal stakeholders to maximise sales opportunities
* Ensuring all activity meets regulatory requirements and internal compliance standards

What We're Looking For
* Proven experience in a sales or call centre environment, ideally in a leadership or supervisory role
* Strong coaching and performance management skills with a passion for developing others
* A results-driven mindset with the ability to motivate and inspire a team
* Excellent communication and interpersonal skills
* Strong organisational skills with the ability to manage multiple priorities
* A proactive approach to problem-solving and continuous improvement
* Ability to make decisions confidently within agreed parameters

Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
* 25 days holiday, increasing through length of service, with option to buy or sell
* Bupa health insurance as a benefit in kind
* An enhanced pension plan and life insurance
* Annual performance-based bonus
* Onsite gyms or local discounts where no onsite gym available
* Various other benefits and online discounts

Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:Full time
Job Area:Call Centre
Locations:Bupa Place