Team Lead IT Support (m/f/d)

Descripción del puesto:

JOIN OUR TEAM
As Team Lead IT Support, you will play a key role in ensuring seamless day-to-day operations across our hybrid IT landscape. You will lead a team that is responsible for the tools and infrastructure enabling productivity across our offices, warehouses and retail stores. With a passion for automation, collaboration and continuous improvement, you will help shape the digital employee experience at Westwing while ensuring security, scalability and operational excellence. This position is unlimited and based in Munich.

WHAT YOU'LL DO

* Act as technical escalation point for complex or non-standard IT issues
* Lead, coach and foster strong collaboration within your IT support team
* Ensure proper user accounts onboarding, access management, role changes and offboarding
* Coordinate task allocation, workflows and operational coverage to ensure continuous IT and SaaS product support, covering access management and routine operational requests via IT service desk web portals
* Support Atlassian Jira Service Management and Confluence, including service desk setup, request type configuration, automation rules and space creation
* Identify and promote opportunities for automation and AI-assisted workflows to streamline IT and SaaS support operations
* Implement improvements and solutions related to IT support based on business needs, in close collaboration with IT Administrators, Network Engineers and IT Security Specialists
* Promote technology and process standardisation across IT support operations and ensure adherence to standards and access control models
* Conduct ad-hoc operational reporting, including insights, plans and recommendations
* Review IT asset software and hardware inventory and spare or stock levels across country locations
* Support procurement of IT infrastructure and workplace technology for company locations

YOU COME WITH

* Experience as Technical Lead, IT Administrator or System Analyst for 3 to 5 years
* Completed education in IT or related field
* Direct experience administering Atlassian Cloud (Jira Service Management and Confluence), including service desk and space configuration
* Hands-on experience with Microsoft and Google workplace hybrid/SaaS ecosystems
* Practical experience managing identity and access management across multiple SaaS platforms
* Solid understanding of IT infrastructure, networking, and security fundamentals
* Highly organised with strong prioritisation and documentation skills
* Excellent analytical, problem-solving and communication skills
* Capacity to travel sporadically to EU company locations
* Fluency in written and spoken English

WHY WESTWING
If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it.
At Westwing, we're building the Superbrand in Design with a team that's shaping the future of beautiful home & living.

Here is what you can look forward to:

* A high-performance culture built on trust, feedback and collaboration
* An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
* A flexible hybrid setup with ideally 3 office days per week - because strong connections and quick collaboration make great ideas happen
* A competitive compensation package including salary, benefits, and equity
* 30 days of paid holiday to rest, recharge, and come back ready to create
* A beautiful, centrally located, dog-friendly office with inspiring spaces, a sunny terrace, and good food - designed for moments that energise and connect
* Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
* Wellbeing support through mental health resources, sports memberships, and preventive care
* Sustainable mobility options with discounted public transport and JobRad - moving with purpose and care for the planet
* Support for working parents, including our on-site Westwing Wichtel daycare and a partnership with multilingual provider Elly & Stoffl
* One annual Social Impact Day to give back to a cause you care about - because being human is our true superpower
* Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest

ABOUT US
Westwing, Europe's #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 497 million in 2024. As Europe's premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing's team works together on its shared purpose to "Excite people to create homes that unlock the full beauty of life". Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.

Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We're made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the "wow, you work at Westwing?" crowd.

Diversity is deeply rooted in our culture. Our mission doesn't stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone's uniqueness, cultural differences and equal opportunity.

Department
Technology
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