ORM Consultant (Project-based)

Descripción del puesto:

TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Web Development, Quality Assurance (QA), Data Analytics, and Data Science programs.
TripleTen LATAM is among the Top 3 EdTech companies in LATAM and are on track to become the regional leader. We're recognized as absolute leaders in paid advertising performance within the EdTech space in LATAM.
Now we're looking for a ORM Consultant
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Description
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* Monitor brand mentions across social media platforms, forums, and online communities (including Reddit, Quora, and regional platforms)
* Consult on reputation management on platforms, including fostering a neutral and positive discussion protocols
* Respond to negative reviews and comments in a timely and professional manner, de-escalating conflicts and turning detractors into neutral or positive voices
* Develop and implement ORM strategies to improve overall brand perception in LATAM markets
* Collaborate with marketing, sales, and support teams to align messaging and address recurring complaints at the root
* Prepare regular reports on brand sentiment trends, share of voice, and reputation KPIs

What you will do
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* Experience working with forum-based and community-driven platforms (Reddit, Quora, niche communities) -- understanding of community culture and anonymous audience dynamics
* Familiarity with social listening tools capable of tracking forum activity (Brandwatch, Brand24 Mention, YouScan, or similar)
* 2+ years of experience in ORM, community management, or a related field
* Strong understanding of social media platforms and review ecosystems relevant to LATAM (Reddit, Quora, Facebook, local platforms)
* Experience with social listening tools (Brandwatch, Mention, YouScan, or similar)
* Excellent written communication skills in Spanish; English is a plus
* Ability to work independently, manage own time, and deliver results without daily oversight
* Analytical mindset with the ability to translate data into actionable insights
* EdTech or B2C experience is an advantage

Requirements
What we can offer you
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* Project-based cooperation with flexible workload
* Remote, async-friendly format
* Competitive rate per task / per hour (negotiable based on scope)
* Long-term collaboration potential as we scale ORM efforts in LATAM