Sales & Marketing Coordinator

Descripción del puesto:

Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members! And Hilton was voted the #1 Best Workplace in Australia in 2025 according to Great Place To Work!
Why you will love working for Hilton!
* 110 exceptionally discounted travel nights per year for you, your friends or family to enjoy at any of our 9000+ hotels located in 141 countries and territories around the world.
* Discounts of up to 25-50% on products and services in participating Hilton outlets
* Extensive range of career development opportunities including access to Hilton University training, offering more than 3000 free learning programs
* Bonus Annual Leave days after 2 years
* Unwavering focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.
ABOUT HILTON SYDNEY
Iconic 598-room Hilton Sydney is located in the heart of Sydney's CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations, we are home to signature restaurant glass Brasserie, heritage listed Marble Bar and we are the leading destination for Conferences & Events with one of the largest conferencing spaces in Australia.

WHAT WILL I BE DOING?
The Sales & Marketing Coordinator is a dual-function role positioned at the intersection of Hilton Sydney's commercial performance and brand storytelling. Supporting both the Sales and Marketing & Communications teams, this role brings together creativity, organisation and commercial acumen to deliver seamless experiences-from the first enquiry through to campaign execution.
On the marketing side, this role supports the execution of brand, digital and social initiatives that bring Hilton Sydney to life across consumer and trade channels. On the sales side, it contributes to revenue generation by managing enquiries, preparing proposals and building meaningful client relationships across rooms, conferences and events.
This is a dynamic opportunity for an emerging commercial professional to develop a well-rounded career within a fast-paced, high-performing hotel environment.
Key Responsibilities will include;
Marketing
* Contribute content ideas and create UGC-style assets aligned with brand direction
* Support daily posting, scheduling and engagement across platforms
* Assist with compiling social media and content performance metrics and reporting
* Coordinate updates to hotel collateral, signage and in-room materials
* Manage supplier liaison including quotes, production and delivery
* Assist with design creation via Canva or MarKIT and briefing of designers
* Support installation and setup of physical brand touchpoints
* Maintain hotel listings across owned and third-party platforms including OTAs
* Support email marketing execution for outlets and campaigns
* Assist with monthly performance reporting across digital, social and PR
* Support photoshoots and video production logistics
* Coordinate briefing documents, approvals and schedules
* Collaborate cross-functionally to ensure campaign accuracy and alignment
* Support general office administration tasks as required
Sales
* Handle all incoming groups, conference and events leads professionally through all channels (phone, email and online), ensuring enquiries are responded to within 3 hours and proposals delivered within 24 hours in line with Hilton best practice
* Qualify leads and develop tailored proposals for clients
* Support site inspections, client hosting and relationship management
* Proactively drive demand through repeat and "bring back" business activity
* Preparation of event proposals and agreements
* Input of bookings into the event and group booking systems
* Build relationships with clients, develop a clear understanding of their needs and support the Sales team to maximise conversion of leads and bookings
* Maintain accurate client and account data across systems
* Develop in-depth knowledge of hotel offerings and competitor landscape
* Ensure all reports are produced as requested by Management
* Update and maintain accurate account profiles in database systems (e.g. Delphi)
* Ensure accurate and up-to-date customer information is maintained in all booking systems, adhering to system best practices and standards
* Assist the Sales team in collating market intelligence
* Support execution of events, activations and promotional initiatives
* Assist with industry trade shows and key commercial engagements
* Support key internal stakeholders in the planning and execution of sales activities
WHAT ARE WE LOOKING FOR?
* Tertiary qualification in Marketing, Business, Hospitality or related field (completed or in progress)
* Minimum 12 months' experience in a similar role or relevant internship experience
* Strong communication skills with an ability to write clearly and persuasively
* Highly organised with strong attention to detail and time management
* Commercial mindset with a passion for sales, marketing and guest experience
* Confident managing multiple priorities in a fast-paced environment
* Proficient in Microsoft Office (Excel, PowerPoint, Outlook)
* Familiarity with social media platforms and digital marketing tools
* Experience with Canva, Adobe or similar design platforms preferred
* Knowledge of CRM or booking systems such as Delphi advantageous
* Professional, polished and confident in client interactions
* Self-motivated, adaptable and solution-oriented
* Strong alignment with Hilton's values and culture