Field Services Planner

Descripción del puesto:

Join Schneider Electric and help us deliver exceptional customer experiences through optimized field service operations!

As a Field Services Planner, located in Ukkel, Brussels, you'll play a key role in ensuring smooth execution of service interventions at customer sites. You'll manage scheduling, resource allocation, and communication to guarantee timely, efficient, and high-quality service delivery. #LI-JB10

What You'll Do

* Plan and schedule interventions for Field Service Representatives (FSRs) and subcontractors, balancing customer requirements, material availability, and workforce optimization.
* Prioritize work orders based on customer type (VIP, strategic), SLAs, and resource constraints.
* Optimize scheduling to maximize FSR utilization, minimize travel and idle time, and combine interventions when possible.
* Communicate proactively with customers and FSRs to confirm details, safety requirements, and site access.
* Monitor execution and adjust schedules as needed, ensuring data accuracy and supporting FSRs remotely.
* Collaborate with teams in regular meetings to improve processes and anticipate capacity needs.
What Makes You Successful

* Strong organizational and analytical skills with the ability to prioritize effectively.
* Excellent communication and relationship-building skills.
* Ability to understand work scope, terms & conditions, and their impact on profitability.
* Proactive mindset and customer-centric approach.

Your Background

* Associate degree or equivalent experience (1-2 years).
* Fluent in French & Dutch, English is a plus.
* Proficiency in MS Office.
* Experience in Customer Care or technical support preferred.
* Quick learner, self-starter, and comfortable with public speaking.

Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
EUR36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Join Schneider Electric and help us deliver exceptional customer experiences through optimized field service operations!

As a Field Services Planner, located in Ukkel, Brussels, you'll play a key role in ensuring smooth execution of service interventions at customer sites. You'll manage scheduling, resource allocation, and communication to guarantee timely, efficient, and high-quality service delivery. #LI-JB10

What You'll Do

* Plan and schedule interventions for Field Service Representatives (FSRs) and subcontractors, balancing customer requirements, material availability, and workforce optimization.
* Prioritize work orders based on customer type (VIP, strategic), SLAs, and resource constraints.
* Optimize scheduling to maximize FSR utilization, minimize travel and idle time, and combine interventions when possible.
* Communicate proactively with customers and FSRs to confirm details, safety requirements, and site access.
* Monitor execution and adjust schedules as needed, ensuring data accuracy and supporting FSRs remotely.
* Collaborate with teams in regular meetings to improve processes and anticipate capacity needs

Requerimientos del candidato/a:

What Makes You Successful

* Strong organizational and analytical skills with the ability to prioritize effectively.
* Excellent communication and relationship-building skills.
* Ability to understand work scope, terms & conditions, and their impact on profitability.
* Proactive mindset and customer-centric approach.

Your Background

* Associate degree or equivalent experience (1-2 years).
* Fluent in French & Dutch, English is a plus.
* Proficiency in MS Office.
* Experience in Customer Care or technical support preferred.
* Quick learner, self-starter, and comfortable with public speaking