Danish speaking Customer Solution Consultant

Descripción del puesto:

Role: Danish speaking Customer Solution Consultant
Location: Office based Sofia, Bulgaria
Salary: 2,200 EUR gross p/m
Operational Hours: 40 hrs p/week rotational between 10:00 - 19:00 Monday - Friday
Relocation: 3 weeks accomodation on arrival in Sofia plus support in finding a place to live in Sofia after the 3 weeks plus a relocation bonus 1500 EUR which is paid on 2 installments (1st and 2nd month). Assistance to find long term rental.
The Company
Our client is an International is a technology company which provides IT services and multilingual customer service to global clients. Clients include corporations in technology, games, communications & media, eCommerce, fintech, travel & hospitality, healthcare, and automotive industries.
The role
Are you passionate about helping people and solving problems? Join our dynamic Customer Support team supporting a leading global digital platform. You'll be assisting users with non-technical issues related to a range of digital content and services, including mobile payments, digital family management tools, and media such as e-books and movies.
This is an exciting opportunity to engage with end-users of some of the world's most widely used digital tools, offering empathetic, accurate, and efficient solutions to enhance their experience.
Key Responsibilities
* Respond to customer queries via email, chat, and/or phone in a professional and timely manner
* Assist users with account-related concerns and billing inquiries for digital content and subscription services
* Provide support for mobile payment services, including transaction reviews and refund processes
* Help users navigate family account setups and controls
* Troubleshoot issues with accessing or using digital media content (books, movies, apps)
* Deliver exceptional customer service with a focus on empathy and resolution
Requirements
* Fluent in Danish
* Good command of English
* Previous experience in a customer service role is prefered
* Tech-savvy with the ability to quickly learn new platforms and interfaces
* Excellent problem-solving and multitasking abilities
* Patient, empathetic, and customer-focused
* Comfortable working in a fast-paced, structured environment with performance targets
On Offer
* Stable job and career development opportunities
* Great office at a top location
* Attractive salary and additional incentives
* Special discounts & Offers (Food vouchers, Multisport cards, etc. )
* Additional health insurance & Transportation allowance
* Special benefits for our team members (Gym, yoga classes, massages, and corporate psychologist in the office)
* Positive international working environment (Relax zones, PlayStation, and billiard corners)
* Continuous support and learning
* Employee referral bonuses & Recognition programs
* Relocation package

About Talingual
As a job-seeker you can benefit from Talingual's extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual. com