Order Management Specialist

Descripción del puesto:

The Order Management Specialist is responsible for supporting the end-to-end order lifecycle, ensuring the accurate processing of quotes, order entry, and seamless execution from purchase through billing.
This role is focused on delivering an excellent customer experience throughout the order-to-cash process. The Specialist collaborates closely with cross-functional teams-including Sales, Account
Management, Finance, and Operations-to support contracting, re-contracting, fulfillment, billing, issue resolution, and collections. They act as a key operational point of contact for assigned customers. By consistently meeting service standards and turnaround times, the Order Management Specialist helps reduce resolution cycles, particularly for complex orders and priority accounts. The role may also include monitoring and supporting Service Level Agreements (SLAs).

The Specialist manages the full order process for a defined portfolio or more complex operational activities, ensuring data accuracy, compliance with internal policies, and timely execution. This includes providing guidance to both internal stakeholders and external clients on order-related processes. While there may be occasional interaction with customers via phone or email, the role is primarily operational and administrative. Success in this position requires strong attention to detail, excellent organizational skills, and effective collaboration, while supporting broader company initiatives such as process optimization and digital transformation

Key Responsibilities and Accountabilities
* Responsible for the full order-to-billing process and provides ongoing support to sales teams and clients throughout the order lifecycle.
* Manages all stages of order fulfillment, including preparation, tracking, permissioning, billing, credits, and cancellations for both new and renewal orders. Ensures accuracy in client orders to support sales and financial reporting, while maintaining compliance with internal controls and third-party guidelines.
* Serves as the main point of contact for a designated client base, building positive relationships with internal and external stakeholders to improve service outcomes.
* Responds to inquiries related to quotes, order status, billing, account details, permissioning, and compliance, ensuring timely and accurate resolution.
* Leads cross-functional initiatives, collaborating with relevant teams to ensure customer requests are handled efficiently and effectively.
* Identifies patterns and opportunities for improving systems and workflows, contributing to continuous process enhancement.
* Manages basic Service Alerts, including creation, follow-up, and resolution, and conducts pre-audit checks.
* Supports Salesforce-related tasks, such as tracking pending orders, resolving contract or product installation queries, and navigating moderately sophisticated system issues.
* Assists with contract and trial management, including acquiring vital documentation from customers.
* Partners closely with internal teams to resolve administrative concerns and ensure a smooth customer experience.

Qualifications and Experience
* Experience in Order to Cash / customer support roles
* General knowledge of business, developed through education, to make informed judgements.

Help us build the future of client experience!

Career Stage:Associate

London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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