Delivery and project Manager

Descripción del puesto:

Job TitleDelivery and project Manager
Job Title: Delivery and Project Manager
Position type: Permanent
Job Profile: Delivery Senior Specialist
Location: San Jose or Bogota
Job ID: R35072
Job family: Product/Solution Integration

About Your Business Area/Department:
Delivery management department focuses on Global Travel Sellers (Global Business Accounts, Online & metasearch engines)

Summary of the role:
A Delivery Manager is assigned to a portfolio of strategic customers and is accountable for the end-to-end management of the project delivery portfolio, while ensuring a sustainable and effective operational relationship with those customers.
The role includes defining and implementing the appropriate governance frameworks and processes to optimize customer satisfaction, while ensuring operational efficiency and value creation for Amadeus.
The Delivery Manager brings strong methodological, technical, and functional expertise, and acts as a key contributor to both customer success and internal performance objectives.

In this role you'll:

The Delivery Manager and project manager
* Is assigned to a set of strategic Accounts
* Is assigned to a set of projects
* Develops the customer Delivery portfolio as well as operation relationships
* Provides customer intimacy through dedicated and proactive follow-up of operation and delivery activities
* Drives Customer Feedback Surveys
* Develops/creates Operation relationships with customer IT and Business executives at the appropriate functional and operational level to reinforce and sustain strategic partnerships with customers.
* Develops/creates relationships with the Customer Success Manager, Pre-Sales, and Global Account Manager of the customer and is part of the Customer Extended Account Team

Pre-sales
* Supports the pre-sales process by providing delivery expertise, involving experts from the delivery domains when needed, highlighting delivery risks, and validating timelines and expert resources availability
* Acts as a functional and technical entry point to provide specialist knowledge and expertise on Amadeus products and solutions, part of the Delivery catalogue when needed

Resource Management
* Ensures the assignment of expert resources from the delivery domains (demand versus capacity) in coordination with Delivery Domains heads.
* Ensures clarity and commitment between Segment, customers, and delivery resources on the scope, timelines, and budget
* Proactively manages the ongoing pipeline of requests and manages business prioritization of this Customer

Delivery Activities Accountability

Being accountable for all the delivery activities ongoing for their pool of customers, the Delivery Manager:
* Coordinates all delivery activities for all services in the Service Catalogue within their assigned customer scope
* Ensures that delivered solutions correspond to what has been defined in the contract and that the customer understands its full capability
* Manages risks and issues that may occur during a service delivery and acts as the first escalation point for any delivery issues (internally and with the customer)
* Manages changes that may occur during delivery activities

Reporting
* Communicates on all delivery activities to the customer, ensures their adherence to the plan, and follows up on delivery dates with the appropriate regularity
* Creates, manages, and keeps updated a dashboard per customer to provide accurate status of all deliverables, including risks and issues to all actors (Segment and Delivery Domains)
* Provides a regular executive summary covering the risks/issues that need management attention

Support the Service Portfolio Definition and Improvement
* Ensures that the services proposed to their pool of customers match the service portfolio defined by Customer Solution and offered by Delivery
* Supports Delivery Domains to improve the quality of the service delivery to answer customer needs (feedback loop, pre-requisites, and time to market improvement)

About the ideal candidate:
Strong communication and coordination skills, structured approach to work, ability to manage multiple stakeholders, project management experience and travel industry experience.

What we can offer you:
* Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
* Work from anywhere: onsite, hybrid or fully remote.
* Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
* Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find:
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.