Routing Engineer

Descripción del puesto:

At (COMPANY NAME), we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 70+ offices on six continents, (COMPANY NAME)'s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Why is this role important at (COMPANY NAME)?

The main purpose of our team is to assure the highest possible route quality for our clients worldwide through route ownership, while increasing company's profitability. Directly, assure a lower number of complaints from our clients (especially top ones) and less actions for all other internal teams connected with route setup. This is daily Routing Engineer job.

It's our responsibility to analyze and monitor quality markers (DR, CR, delays...) on the level of providers, networks, routes, clients. We handle spam complaints from suppliers, whitelisting / blacklisting on requests from account managers and notifying relevant parties.

Our team is also responsible for analyzing the usage of (COMPANY NAME) features related to routing, with the assistance of our Dev teams, so their usage and efficiency would be further expanded.

As you can read, there are not many dull days within Routing team. 

You know you are doing a good job when:

* Problems are quickly resolved in a highly professional manner, in varying critical and non-critical situations.
* Platform KPIs are closely monitored to ensure that issues are resolved and internal resources are available.
* You proactively suggest new implementation of monitoring systems and rules to prevent downtime and performance issues.
* You provide continuous feedback to our internal teams of engineers to improve our products based on the needs of our clients.

More about you:

* You are a tech enthusiast looking to build a career in a dynamic environment.
* You have a wide range of IT interests (e.g. knowledge of querying languages, programming logic and computer networks).
* You really care about clients, looking to provide the best possible experience.
* You know that being supportive is a mindset; it's in your true nature to be equally supportive to both your clients and your colleagues.
* You are curious to learn how things work and what you can do to improve them.
* You are not afraid to dig deeper and use your analytic approach to solve technical problems.
* You are eager to progressively solve more complex problems.
* You speak fluently to clients, partners, colleagues and engineering teams alike, in Croatian and English.
* You can work during the following shifts: weekends, holidays, afternoons.

When you become a part of (COMPANY NAME) you can expect:
Awesome clients. - We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world's leading companies and impact how they communicate with their users!

Opportunity knocks. Often. - Being a part of a growing company in a growing industry - we challenge you not to grow! Whether it's horizontal, vertical, or angular, we want to support the path that you want to carve.

Learn as you grow. - Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.

Connect globally. - Work with people from all over the world. We put the "global" in globalization.

Pay & Perks. - Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ...

Talk about a balanced lifestyle!

(COMPANY NAME) employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why (COMPANY NAME) is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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