Community Manager

Descripción del puesto:

Position Summary
We are looking for a new Community Manager to join our Innovative Marketing Lab!

The primary purpose of the Community Manager role is to build, manage and grow Samsung's social media communities by driving meaningful engagement, strengthening brand loyalty and ensuring consistent communication across digital channels. The role is responsible for monitoring social conversations, coordinating implementation of social media calendar together with content production/adaptation with internal teams, agencies and relevant stakeholders.

The Community Manager acts as the voice of the brand across social platforms, ensuring that community interactions are timely, relevant and aligned with Samsung's brand strategy, while also using insights from the community to support campaign optimization, content planning and broader digital marketing initiatives.

Role and Responsibilities

This role is focused on community management and social media engagement within the marketing team, including the following responsibilities:
* Manage day-to-day community engagement across Samsung social media channels, ensuring timely, relevant and brand-aligned communication.
* Monitor social media conversations, audience sentiment and emerging topics to identify engagement opportunities, reputational risks and consumer insights.
* Execute implementation of community management strategies and tactics to increase reach, engagement, advocacy and brand loyalty.
* Coordinate with internal marketing, product, PR, customer care and sales teams to ensure consistent messaging and effective issue escalation when needed.
* Work closely with social media, creative, media and digital agencies to implement content, campaign and community activities.
* Analyze social media and community performance, prepare regular reports and provide actionable recommendations for continuous improvement.
* Support marketing promotions, digital activations and campaign communication in line with the overall digital marketing strategy.
* Contribute to content planning by providing community insights, platform learnings and trend-based recommendations.
* Collaborate with regional and local stakeholders to ensure alignment and effective execution of social media initiatives.
* Other tasks upon manager's request

Skills and Qualifications

* University degree - preferred but not a must
* At least 18 months of experience in digital marketing & social media management
* In-depth knowledge of social media platforms and experience in social media community management
* In-depth knowledge of common social media monitoring and management tools
* Strong writing, editing and proofreading skills with attention to detail; storytelling expertise and the skills to translate complex topics and concepts into engaging messages with the ability to shape and deliver key messages to various audiences, tailored to their individual needs
* Excellent communication skills as well as fluent both native language and English (both spoken and written), excellent communication skills in other regional languages will be considered as advantage
* Ability to handle multiple projects passionately, take initiative independently and working in a team
* Creativity with a focus on digital innovation and technology
* Highly organized, with the ability to work on multiple projects at once
* Ability to work in dynamic environment
* Logical and analytical, strong in noticing details on social media channels
* Willing to stay up to date with developments in your subject area and in developments in the digital world.

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