L1 - IT Service Desk

Descripción del puesto:

About the position

This is a great opportunity to work in a challenging and rewarding environment in a forward-thinking company. We are growing, and we are looking for someone who is a good fit with our existing Tech group, who has excellent written and verbal communication skills, relevant experience as IT Support and/or Administrator, and who can work both as part of a team or independently.

As a Service Desk Specialist, you can expect at ING the following:
* Serve as a single point of contact for ING employees' IT-related problems throughout their whole lifecycle.
* Provide first-line support through the call-logging software and on-site for all incidents and requests.
* Troubleshoot and resolve end-user desktop, hardware, software, and/or printing problems.
* Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades
* Reassign or escalate incidents and requests to on-site second-line support, third parties, or other teams where appropriate discussing fully with colleagues.
* Monitor and update all incidents and requests
* Take care of IT hardware and IT lifecycle
* Help with inventory check of IT assets
* Participating in international projects within the company
* Cooperation on global and local projects/migrations

Personality requirements and skills:
* Experience as IT Support/IT administrator (at least 2 years)
* Troubleshooting - advanced level
* Microsoft Windows (11) Support - we do require advanced hands-on working experience
* Office 365 Administration - we do require at least hands-on working experience
* Powerautomate and Powerapps knowledge would be a big advantage
* Microsoft Intune Endpoint management experience is an advantage
* Knowledge of IT service management (requests/incident handling)
* Experience with any ticketing tool is required - ServiceNow (SNOW) would be a big advantage
* Advanced knowledge of computer networks and hands on experience with physical networking
* Azureboards experience is an advantage
* Good command of the English language (C1)
* The drive to self-learning
* Knowledge of Azureboards is an advantage
* Innovative thinking
* Knowledge of Microsoft Active Directory is an advantage
* Microsoft / ITIL certificates are an advantage

Wage (gross)
1.896 EUR/month
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits
Friendly working environment
* You build your own working day - flexible working hours and work from home
* Daily working time: 7hrs 45min instead of standard 8hrs
* Daily refreshments - coffee, fruits, drinks
* Fully equipped gym accessible 24 hours / 7 days per week
* Game room with unlimited access
* Modern designed coffee corner and terrace with the grill spot

WellbeING
* Sick leave compensation: up to 80% of the monthly salary
* Life insurance contribution: up to 22,14 EUR/per month
* 3rd pillar contribution: up to 3% from your monthly salary
* 24/7 external mental health support
* Learning opportunities: internal and external learning programs
* Regular teambuildings, social events and communities

YOU/family/friends time
* Extra 3 PERSONAL days per year
* Extra vacation days: up to 10 extra days/per year
* We welcome your ING-positive friends: referrals starting from 1000 EUR
* 150EUR for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
* Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks
* Yearly bonus based on your performance and company's results
* Cafeteria points: 50EUR/month (600EUR/year) - choose when and how to spend them
* Home office contribution: 20 EUR/per month
* Discounts from our and your favorite stores: up to 30%
* Warm welcome package for your fresh start
* Pet friendly office