CX Designer

Descripción del puesto:

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Key Responsibilities

CX Framework & Journey Enablement

* Support the Diagnostics CX framework and journey logic across global and affiliate teams, helping identify strategic opportunities to improve consumer healthcare experiences.
* Support global teams in shaping and embedding CX approaches across the wider organization.
* Contribute to the consolidation, orchestration, and scaling of customer journeys across affiliates and markets.
* Support the identification and synthesis of journey pain points and moments to delight, using customer insights and experience data.
* Support the development of CX strategies, operating models, and governance structures that enable customer-centric decision-making across global and local teams.
* Advocate for customer-centric prioritization of solutions that improve both customer experience and Roche internal processes.

CX Design & Development

* (Re-)design customer-centric journeys, touchpoints, and solutions in collaboration with Product Owners and multidisciplinary, lean product squads (IT, UX, design, and business experts from global, regional, and affiliate teams).
* Design, develop, and support the rollout of customer-facing solutions that measurably improve consumer experience and engagement.
* Identify experience improvement opportunities and translate them into clear CX design concepts and validated solutions.
* Support the design and development of digital healthcare solutions, ensuring usability, clarity, accessibility, and emotional trust are embedded throughout the experience lifecycle.
* Apply human-centered design and lean experimentation methods to continuously test, learn, and improve experiences.

Stakeholder Collaboration & Alignment

* Build strong, collaborative relationships with Affiliate CX teams and Global UX leads, advocating for coherent and consistent experiences across the Diagnostics portfolio.
* Actively engage with Global Functions and Regions/Affiliates, establishing trust-based relationships that enable effective collaboration.
* Ensure alignment with internal value stream and process owners, so customer-facing solutions are feasible, scalable, and aligned with Roche processes-without compromising customer centricity.

Additional Responsibilities

* Collaborate with peers to continuously improve CX tools, methods, and ways of working, driving efficiency and quality.
* Support decision-making on digital and experience-related topics, including communication of progress and outcomes across CXSD initiatives.
* Contribute to broader CXSD Chapter activities, such as workshops, capability-building sessions, and collaboration with internal and external stakeholders.

Why this role matters

This role is critical in translating CX strategy into real, meaningful healthcare experiences-supporting people at important moments, simplifying complexity, and ensuring Roche Diagnostics delivers human, consistent, and trusted consumer experiences at scale.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer