Front Office Supervisor - Kimpton Vividora Barcelona

Descripción del puesto:

What's the job?
As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team.

You'll report to the Front Office Manager.

Your day-to-day
* Support the Front Office Manager all required tasks.
* Assign work and supervise team members performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
* Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
* Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
* Coordinate with Housekeeping to track readiness of rooms for check-in.
* Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
* Monitor, observe and assist in evaluating team member performance.

What we need from you
* Bachelor's degree in hospitality or related field.
* 2+ years' experience working in Front Office department as supervisor.
* Must be fluent in local language and English, additional languages will be highly valuable.
* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us
* Discounted international room rates.
* Room for professional growth in one of the largest hospitality companies.
* Training programmes and access to IHG's training tool.
* Uniform and laundry service.
* Meals whilst on duty.
* Private health insurance discount.
* Kimpton Benefits: our platform with exclusive discounts for employees.
* Cool work environment and lots of fun

Requerimientos del candidato/a:

What's the job?
As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team.

You'll report to the Front Office Manager.

Your day-to-day
* Support the Front Office Manager all required tasks.
* Assign work and supervise team members performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
* Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
* Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
* Coordinate with Housekeeping to track readiness of rooms for check-in.
* Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
* Monitor, observe and assist in evaluating team member performance.

What we need from you
* Bachelor's degree in hospitality or related field.
* 2+ years' experience working in Front Office department as supervisor.
* Must be fluent in local language and English, additional languages will be highly valuable.
* Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us
* Discounted international room rates.
* Room for professional growth in one of the largest hospitality companies.
* Training programmes and access to IHG's training tool.
* Uniform and laundry service.
* Meals whilst on duty.
* Private health insurance discount.
* Kimpton Benefits: our platform with exclusive discounts for employees.
* Cool work environment and lots of fun