Assistant Front Office Manager

Descripción del puesto:

Assistant Front Office Manager - Grand Hyatt Barcelona

At Grand Hyatt Barcelona, one of Barcelona's newest luxury landmarks, we are looking for a dynamic, people-focused, and highly organized Assistant Front Office Manager to join our Rooms Division leadership team. If you are passionate about guest experience, team development, luxury hospitality, and creating seamless operational excellence, this is your opportunity.
At Grand Hyatt Barcelona, we create unforgettable experiences through authentic hospitality and exceptional service. We are looking for a dynamic and passionate Assistant Front Office Manager to join our leadership team. This role is key to ensuring seamless front office operations, delivering world-class guest experiences, and fostering a culture of excellence among our colleagues.

What You'll Do

Lead and Inspire
Support the Front Office Manager in supervising daily operations, motivating the team, and ensuring exceptional guest service.
Drive Operational Excellence
Oversee front desk activities including check-in/out, room assignments, billing accuracy, and cash handling.
Team Development
Assist with hiring, onboarding, scheduling, and ongoing training initiatives to maintain high engagement and strong performance.
Guest Relations
Resolve guest concerns promptly and professionally, collaborating with other departments to ensure satisfaction.
Optimize Performance
Monitor service standards, identify areas for improvement, and contribute to revenue-driven and cost-control initiatives.
Ensure Compliance
Guarantee adherence to Hyatt brand standards, health & safety regulations, and all operational procedures.
Communicate Effectively
Lead shift briefings, review daily activity, and ensure seamless coordination across hotel divisions.
VIP & Special Services
Support the creation of personalized experiences for VIP guests, special events, and high-profile stays

Requerimientos del candidato/a:

What We're Looking For

* Previous supervisory experience in Front Office within a luxury hotel environment
* Strong leadership skills with the ability to coach and develop teams
* Excellent verbal and written communication in Spanish and English
* Proficiency in hotel management systems and Microsoft Office
* A guest-centric mindset with strong problem-solving abilities
* Flexibility to work evenings, weekends, and holidays as required
* A true passion for hospitality and creating memorable guest experiences

Care Connects Us - Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values - Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing - guide every action and bring our purpose to life.
Joining Hyatt means becoming part of a global family that celebrates diversity and offers an environment where you will always have the space to be yourself.

What You'll Love About Us

* Special Hyatt hotel rates for you, your family, and friends from day one
* Discounts at food & beverage outlets in the hotel
* Employee restaurant with a healthy and varied menu
* Free access to a wellbeing platform focused on mental health and personal development
* Continuous learning and development opportunities, career plans, and pathways for growth across Hyatt hotels worldwide

Be Part of Something GRAND

Hyatt has more than 1,150 hotels in over 70 countries and is recognized as a Great Place to Work.
Our global team is a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.
Join the Grand Hyatt Barcelona team and become YOUR best version