F&B SUPERVISOR

Descripción del puesto:

About the Role

At Grand Hyatt Barcelona, one of the city's newest luxury landmarks, we are looking for a detail-oriented, reliable, and service-driven Food & Beverage Supervisor to join our Bar Sofia team on a full-time basis.
If you are passionate about hospitality, enjoy leading teams, and thrive in a fast-paced luxury environment where guest experience is everything, this is an excellent opportunity to be part of an international brand where care, quality, and attention to detail make all the difference.

What You Will Do

As Food & Beverage Supervisor - Bar Sofia, you will support the Bar Manager in the daily operation of the outlet, ensuring exceptional service standards, team engagement, and memorable guest experiences.
Your responsibilities include, but are not limited to:
* Lead by example, demonstrating a positive, professional, and service-oriented attitude at all times
* Organize and conduct pre-shift briefings and departmental meetings, clearly communicating operational updates and service expectations
* Supervise daily bar operations, ensuring consistent service quality and brand standards
* Monitor product quality, presentation, and guest satisfaction, taking immediate action when needed
* Drive team engagement, motivation, and performance through coaching and feedback
* Assist with staff scheduling, training, onboarding, and development
* Coordinate and support special events, promotions, and high-profile functions within the bar and hotel
* Handle guest feedback and service recovery professionally and efficiently
* Ensure compliance with health, safety, hygiene, and HACCP standards
* Collaborate closely with other hotel departments to deliver a seamless guest experience

Requerimientos del candidato/a:

What We Are Looking For

* Minimum 1 year of experience in customer service, preferably within Food & Beverage or hospitality
* Previous supervisory experience is an advantage
* Excellent personal presentation with a proactive and guest-focused service attitude
* Strong verbal and written communication skills
* Ability to work efficiently and professionally during peak and high-pressure operations
* Strong organizational, analytical, and leadership skills
* Conversational, written, and reading English and Spanish skills
* Flexibility to work shifts, weekends, and holidays as required in hotel operations

What You'll Love About Us

* Special Hyatt hotel rates for you, your family, and friends from day one
* Discounts at the hotel's restaurants and bars
* Employee restaurant with nutritious and varied daily menus
* Free access to a wellbeing and mental health support platform

* Ongoing training, development pathways, and career growth opportunities across Hyatt hotels worldwide

Care Connects Us - Do Our Values Speak to You?

At Hyatt, we care for people so they can be their best. Our values - Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing - guide everything we do and bring our purpose to life.
When you join Hyatt, you become part of a global family that celebrates diversity and empowers you to be your authentic self.

Be Part of Something GRAND

With more than 1,150 hotels in over 70 countries, Hyatt is recognized globally as a Great Place to Work. Our team is a mosaic of cultures, identities, and backgrounds - and your unique contribution will be valued.
Join the Grand Hyatt Barcelona team and become YOUR best version