Pre-Arrival Concierge (H/F/X) - Temporary Contract - Annecy

Descripción del puesto:

Founded in 2014, Le Collectionist is the European leader in tailor-made luxury travel, bringing together spectacular homes with exceptional services and experiences, creating unforgettable holiday experiences for groups and families who believe holidays should be unique, lively, and shared.
Our portfolio spans over 50 iconic destinations - from coastlines and countryside escapes to snow-covered peaks and vibrant city streets. Every home is handpicked for its character, beauty, story, then paired with expertly selected services to create the perfect setting for every kind of gathering. It's a different way to travel: smoother, more intimate, and above all, freeing ✨
With expert concierges supported by dedicated local teams, we take care of every detail - from thoughtful services for everyday comforts to fully bespoke, once-in-a-lifetime adventures rooted in local culture and tradition. Whether it's arranging a private chef or nanny, securing a vintage car, or privatising a museum, we bring your holiday vision to life.

This position is a 39h contract per week - to be filled for a duration of 6 months, starting from 5th of October 2026.
🎯 Rôle :
As a member of the Pre-Arrival team, you play a key role in managing and supporting Le Collectionist's clients prior to their arrival. You will craft the best itineraries to ensure an unforgettable on-site experience. With the support of the local team, you are responsible for sourcing, negotiating and contracting the best suppliers that match Le Collectionist's standards.
✨Responsibilities:
Client management and support
* Accompany our clients in the organisation of their stay by proposing high-quality services and experiences
* Provide quotes for services and experiences
* Issue client itineraries
* Ensure handover and follow-up by local teams
Consolidation and development of the local partner network
* Manage existing partner relationships across several destinations
* Enrich the network of partners and experience offers in existing destinations
* Update and produce catalogues presenting services and experiences in French and English
* Support the marketing team in updating destination guides with new restaurants and points of interest
Administrative
* Edit and update all suppliers and rates in the tool
* Edit quotes and invoices in the tool
* Edit itineraries in the tool
* Develop communication materials (catalogues)
Accounting
* Tracking payments from clients and vendors
* Closing client accounts at the end of their stay

⚠️ Working Hours and Specific Requirements: Our on-site presence and industry standards require working on Saturdays and Sundays (hotel-industry model), particularly during the high season. Work is organized on a rotating basis with the rest of the on-site team, and overtime hours can be taken as time off in lieu

Requerimientos del candidato/a:

🔍 Ideal Candidate:
Required skills & experience:
* Sensitive to client satisfaction and loyalty, with strong interpersonal skills and the ability to build relationships easily
* Excellent written and verbal communication skills in both French and English
* 1 to 2 years of professional experience
* Genuine interest in the luxury sector and willingness to work with event logistics
* Strong commercial sense and genuine interest in sales
* Rigorous and able to prioritise effectively
* Versatile, creative, responsive, efficient, empathetic and proactive
* Strong team player
All our positions are open, on an equal skills basis, to employees with specific needs or accommodations related to a disability