IT Support Engineer

Descripción del puesto:

Company Description:

We're a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 26 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world's top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 
We're driven by our Group purpose, to power people and possibilities.

Job Description:

Are you an avid learner? Keen to grow your talent in an IT role? We are hiring an IT Support Engineer to be a core member of the Group IT team. You will be responsible for delivering high-quality on-site support and ensuring the smooth operation of workplace technology in the Amsterdam office.

In this role you will take a modern approach to IT support, leveraging Artificial Intelligence tools to enhance efficiency, improve service quality, and drive continuous innovation. This includes using AI to accelerate diagnostics, enrich documentation, automate tasks, and support the Group's digital transformation, particularly the migration of users to platforms such as SharePoint Online. The role also includes dedicated support for VIP shareholders and clear communication with local teams.
What you'll do
* Provide responsive on-site support for hardware, software, peripherals, and mobile devices to minimise disruption
* Log, prioritise, and resolve incidents and requests in line with ITIL processes
* Manage Joiner/Mover/Leaver processes, including device preparation, configuration, internal moves, and secure offboarding
* Deliver IT induction sessions and ensure new joiners have the required system access
* Maintain asset inventories and manage the full lifecycle of IT equipment.
What we offer
* Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
* Wellbeing: additional social benefits
* Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.

Qualifications:

* ITIL Foundation certification preferred
* Microsoft certifications are a plus
* Basic infrastructure knowledge: servers, routers, switches, firewalls
* Experience in a dynamic corporate environment with strong customer service skills
* Familiarity with AI tools (e.g. Microsoft Copilot) or a strong willingness to learn.

Additional Information:

Our commitment to you and the environment
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve - whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We're committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees' careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We're committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success leads to our sustainability and success. We're emotionally invested in our clients right from the beginning