Parts & Services Zone Manager

Descripción del puesto:

Nous rejoindre, c'est intégrer une entreprise d'envergure mondiale. Mû par la recherche permanente de l'innovation et de l'excellence, pionnier et leader des technologies propres et de la mobilité durable, le Groupe entend rester à la pointe des grandes tendances qui font bouger le monde.

Fort de son efficience, de son agilité et de son esprit d'équipe, le Groupe fait preuve d'exigence et d'audace pour définir la mobilité de demain.

Pour réussir ces transformations, l'entreprise a besoin de tous les talents. Rejoignez-nous !

Chez Stellantis, nous évaluons les candidats selon leurs qualifications, leurs mérites et les besoins du métier. Nous accueillons les candidatures des personnes de tout genre, âge, ethnie, nationalité, religion, orientation sexuelle, et handicap. La diversité de nos équipes nous permettra de mieux appréhender l'évolution des besoins de nos clients et de notre environnement futur.
Stellantis is a leading global automaker, dedicated to giving its customers the freedom to choose the way they move, embracing the latest technologies and creating value for all its stakeholders, through its unique portfolio of iconic and innovative brands.

Stellantis Nederland B.V. represent brands such as Peugeot, Opel, Citroën, Fiat, Abarth, Alfa Romeo, DS, Jeep, and Lancia in the Dutch market.
As the official importer of Stellantis vehicles, we work closely with a nationwide network of authorized retailers to ensure the availability, quality, and service excellence our customers expect.
Be part of a company that's moving the world forward: join us and drive change !

As Parts & Services Zone Manager you're a member of the Parts & Services department of Stellantis Nederland B.V.
Your mission consist in being the liaison between Stellantis and the dealer. The Parts & Services Zone Manager is responsible for the realisation of the dealer objectives for sales of parts, sales of services and quality within the dedicated zone and assure the effective application of the priority methods and programs/ projects for the dedicated dealers.

The role is located in the office of Amsterdam and offering a hybrid working environment.

Your contribution :

Customer Satisfaction (NPS)
*Analyze customer satisfaction results (NPS) and identify continuous improvement actions.
*Ensure after-sales processes are properly implemented and consistently followed to enhance customer experience,
*Follow up on dealer action plans, ensuring clear ownership, timelines, execution, and measurable results.

Commercial Performance & Sales Support
*Drive the achievement of commercial targets through regular performance follow-up.
*Leverage marketing sell-in initiatives and promotional campaigns to support dealer performance.
*Identify and implement effective operational strategies to achieve quarterly sales objectives.
*Strengthen dealer loyalty and optimize sell-in performance across OEM and DFS products (for example Tires, Batteries,..)
*Ensure strong alignment and collaboration between Sales and After-Sales teams at dealer level.

Training & Standards Compliance
*Identify training needs and support continuous skill development at network level.

Network Development
*Ensure dealer compliance with network standards and define improvement plans where required, in coordination with the Network Development (ND) team.
*Lead the implementation and follow-up of SOS (Simplified Operating Standards) across the dealer network.

Technical Services
*Monitor and ensure the effective execution of recall campaigns by the dealer network.

What makes you a great fit:

* A Bachelor's, preferably in the automotive sector,

* At least five years of hands-on experience in a similar position,

* Fluency in Dutch and strong communication skills in English.

What we offer:

Stellantis Nederland B.V. provides a range of benefits, below you will find an overview of what you can expect. Ask your Human Resources Business Partner to learn more about what we offer.

*A competitive compensation & benefits package including a bonus scheme, a 13th month salary and a holiday allowance
* A great holiday package of 31 days per year (including 6 ADV days)
*At Stellantis, we focus on the growth of our people with a dedicated e-learning platform and a language app (GoFluent)!
*We promote hybrid working, but also encourage you to bond with your team and other colleagues, 2 days per week at the office,
*Committed to your well-being: Enjoy the option of a tax- free deduction on your fitness subscription.
*Be part of a diverse and inclusive multinational team that embraces cultural differences and values every individual's contribution