Manager Digital & CRM

Descripción del puesto:

Nous rejoindre, c'est intégrer une entreprise d'envergure mondiale. Mû par la recherche permanente de l'innovation et de l'excellence, pionnier et leader des technologies propres et de la mobilité durable, le Groupe entend rester à la pointe des grandes tendances qui font bouger le monde.

Fort de son efficience, de son agilité et de son esprit d'équipe, le Groupe fait preuve d'exigence et d'audace pour définir la mobilité de demain.

Pour réussir ces transformations, l'entreprise a besoin de tous les talents. Rejoignez-nous !

Chez Stellantis, nous évaluons les candidats selon leurs qualifications, leurs mérites et les besoins du métier. Nous accueillons les candidatures des personnes de tout genre, âge, ethnie, nationalité, religion, orientation sexuelle, et handicap. La diversité de nos équipes nous permettra de mieux appréhender l'évolution des besoins de nos clients et de notre environnement futur.
Stellantis is a leading global automaker, dedicated to giving its customers the freedom to choose the way they move, embracing the latest technologies and creating value for all its stakeholders, through its unique portfolio of iconic and innovative brands.

Stellantis Nederland B.V. represent brands such as Peugeot, Opel, Citroën, Fiat, Abarth, Alfa Romeo, DS, Jeep, and Lancia in the Dutch market.
As the official importer of Stellantis vehicles, we work closely with a nationwide network of authorized retailers to ensure the availability, quality, and service excellence our customers expect.
Be part of a company that's moving the world forward: join us and drive change !

As Digital & CRM Manager, you're a member of the CMO department of Stellantis Nederland B.V. and you report to the CMO Director. Your mission consist in using the available assets ensure customers and prospects will experience a seamless digital journey which will either boost sales and enhance customer satisfaction.

You are responsible for the digital strategy of the group and its execution and you operate as a spider in the web to connect the brands, captives and CMO. In this position, you lead the team of digital and CRM professionals.

Your contribution :
o Define and lead the strategic vision for the Digital & CRM team, translating business priorities into a clear, actionable roadmap.
o Own and manage the team budget, ensuring strong financial governance and alignment with brand objectives.
o Lead, coach, and develop a team of digital and CRM specialists, enabling high performance, collaboration, and continuous skill development.
o Act as a key stakeholder manager, collaborating cross functionally within Stellantis Netherlands and with Enlarged Europe to ensure alignment, scale, and impact.
o Drive continuous optimization of websites and digital shopping tools, improving user experience (UX), usability, and performance.
o Increase conversion and effectiveness across the full customer journey, from lead generation to sales and loyalty.
o Leverage data, technology, and innovation by driving opportunities through centrally developed solutions such as CDP, AI chat, and other advanced digital initiatives.
o Responsible for relationship with local division of the Digital & CRM Agency as part of a central construction.
o Drive data management and opportunities maximization leveraging on centrally build technologies & projects (CDP, AI Chat, other innovative initiatives).
o Support and strengthen collaboration with Publicis Collective, Brands and CMO department,
o Provide end to end digital and analytics insights across the full digital landscape to simplify processes, enhance UX, and improve conversion to sales.
What makes you a great fit:
* A Bachelor's degree, preferably in Digital or Marketing,
* At least five years of hands-on experience within Digital marketing, CRM systems with a first experience in management,
* Building firm relationships and establishing clear lines of communication with internal business stakeholders and external partners,
* Ability to empower the team and to be a coach, rather than a superior,
* Able to take decision in ambiguous and constant changing environment,
* A strong understanding of digital tools and channels, with a clear focus on customer communication and engagement.
* Fluency in Dutch and strong communication skills in English.
* A genuine passion for cars and enthusiasm for our brands is a big plus!

What we offer:
Stellantis Nederland B.V. provides a range of benefits, below you will find an overview of what you can expect. Ask your Human Resources Business Partner to learn more about what we offer.

* A competitive compensation & benefits package including a bonus scheme, a 13th month salary and a holiday allowance
* A great holiday package of 31 days per year (including 6 ADV days)
* At Stellantis, we focus on the growth of our people with a dedicated e-learning platform and a language app (GoFluent)!
* We promote hybrid working, but also encourage you to bond with your team and other colleagues, 2 days per week at the office,
* Committed to your well-being: Enjoy the option of a tax- free deduction on your fitness subscription.
* Be part of a diverse and inclusive multinational team that embraces cultural differences and values every individual's contribution