Onsite Services Technician

Descripción del puesto:

About the Role
The Onsite Services Technician ensures seamless IT operations and an excellent end-user experience by delivering hands-on technical support and managing workplace IT infrastructure across Schneider Electric sites. This role plays a key part in maintaining productivity and supporting digital innovation initiatives at the local site.

Key Responsibilities
End-User and Desk-Side Support
* Provide on-site technical assistance for desktops, laptops, tablets, smartphones, printers, and related equipment
* Deliver priority, high-quality support to VIP users
Hardware and Asset Management
* Diagnose and resolve hardware issues (break & fix), manage replacements, and ensure data restoration
* Maintain accurate asset records, including device status and user assignments
* Coordinate warranty cases with manufacturers and third-party vendors
IMACD and Workplace Services
* Perform Install, Move, Add, Change, and De-Install (IMACD) activities
* Support employee onboarding by preparing, delivering, and setting up IT equipment
Operational and Project Support
* Act as "eyes and hands" for remote support teams, executing guided technical tasks
* Place orders for laptops, accessories, and other IT assets in line with internal processes
* Provide local support for regional or global IT projects impacting the site
Events and Site Support
* Provide technical support for internal events, including A/V setup and troubleshooting
* Escort vendors during on-site maintenance or repair activities
* Manage local IT stock levels and ensure availability of spare parts and accessories

Job Requirements
Education and Experience
* Bachelor's degree in IT, Computer Science, or a related field is an advantage, or equivalent professional experience
* Minimum of 2 years of experience in IT support or a similar role
* Hands-on experience with hardware diagnostics, asset management, and technical troubleshooting
Skills and Competencies
* Strong technical knowledge of workplace IT equipment (PCs, laptops, tablets, smartphones, printers)
* Proven ability to troubleshoot and repair hardware issues
* Familiarity with warranty processes and vendor coordination is a plus
* Strong organizational skills and attention to detail
* Excellent communication skills when working with end-users and external partners
* Fluency in English and the local language
* Any IT-related certification is considered an advantage
* Professional attitude with a strong focus on security, confidentiality, and compliance
* Customer-oriented mindset with strong problem-solving skills
* Ability to work independently as well as collaboratively within a team

Tools and Technologies
* ServiceNow
* SCCM
* Active Directory
* ITIL framework

Compensation and Benefits
* Yearly bonus
* Medicover White Spring medical package
* Life & accident insurance
* Cafeteria allowance
* Voluntary health & pension fund contribution
* Global Family Leave Package to support work-life balance
* WESOP (World Employee Share Ownership Plan), our unique program with the opportunity to become a shareholder in the company
* Working at the company that ranked #1 in TIME World's Most Sustainable Companies in 2025
* Career development and internal growth opportunities within Schneider Electric
* Access to training, upskilling, and professional development programs

Schneider Electric is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#LI-Onsite 
#LI-ZK1

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EUR40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

About the Role
The Onsite Services Technician ensures seamless IT operations and an excellent end-user experience by delivering hands-on technical support and managing workplace IT infrastructure across Schneider Electric sites. This role plays a key part in maintaining productivity and supporting digital innovation initiatives at the local site.

Key Responsibilities
End-User and Desk-Side Support
* Provide on-site technical assistance for desktops, laptops, tablets, smartphones, printers, and related equipment
* Deliver priority, high-quality support to VIP users
Hardware and Asset Management
* Diagnose and resolve hardware issues (break & fix), manage replacements, and ensure data restoration
* Maintain accurate asset records, including device status and user assignments
* Coordinate warranty cases with manufacturers and third-party vendors
IMACD and Workplace Services
* Perform Install, Move, Add, Change, and De-Install (IMACD) activities
* Support employee onboarding by preparing, delivering, and setting up IT equipment
Operational and Project Support
* Act as "eyes and hands" for remote support teams, executing guided technical tasks
* Place orders for laptops, accessories, and other IT assets in line with internal processes
* Provide local support for regional or global IT projects impacting the site
Events and Site Support
* Provide technical support for internal events, including A/V setup and troubleshooting
* Escort vendors during on-site maintenance or repair activities
* Manage local IT stock levels and ensure availability of spare parts and accessories

Requerimientos del candidato/a:

Job Requirements
Education and Experience
* Bachelor's degree in IT, Computer Science, or a related field is an advantage, or equivalent professional experience
* Minimum of 2 years of experience in IT support or a similar role
* Hands-on experience with hardware diagnostics, asset management, and technical troubleshooting
Skills and Competencies
* Strong technical knowledge of workplace IT equipment (PCs, laptops, tablets, smartphones, printers)
* Proven ability to troubleshoot and repair hardware issues
* Familiarity with warranty processes and vendor coordination is a plus
* Strong organizational skills and attention to detail
* Excellent communication skills when working with end-users and external partners
* Fluency in English and the local language
* Any IT-related certification is considered an advantage
* Professional attitude with a strong focus on security, confidentiality, and compliance
* Customer-oriented mindset with strong problem-solving skills
* Ability to work independently as well as collaboratively within a team

Tools and Technologies
* ServiceNow
* SCCM
* Active Directory
* ITIL framework

Compensation and Benefits
* Yearly bonus
* Medicover White Spring medical package
* Life & accident insurance
* Cafeteria allowance
* Voluntary health & pension fund contribution
* Global Family Leave Package to support work-life balance
* WESOP (World Employee Share Ownership Plan), our unique program with the opportunity to become a shareholder in the company
* Working at the company that ranked #1 in TIME World's Most Sustainable Companies in 2025
* Career development and internal growth opportunities within Schneider Electric
* Access to training, upskilling, and professional development programs

Schneider Electric is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#LI-Onsite 
#LI-ZK1