Associate Backoffice Manager Aftermarket Europe & RoW

Descripción del puesto:

thyssenkrupp is an international industrial and technology group with around 98,000 employees. In the fiscal year 2023/2024, the company generated sales of EUR35 billion in 47 countries. Its business activities are bundled in five segments: Automotive Technology, Decarbon Technologies, Materials Services, Steel Europe and Marine Systems. With extensive technology know-how, the businesses develop innovative solutions for the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future.
In the Hungarian development center with our engineering team of 1000 we are present as an innovative and significant partner in one of the fastest growing and most exciting segment of the automotive industry, in the field of electromechanical steering systems. With outstanding quality and high-tech developments we meet the needs of renowned car manufacturers and our developments can be found in 25 % of the manufactured cars all over the world. Our engineers work on new challenges that can change the future of automotive.

As the Associate Backoffice Manager, you will ensure seamless customer order processing, logistics coordination, and communication between our central warehouse in Germany and global customers. Your role focuses on managing product availability, shipment flows, and SAP-based order tracking, while serving as a key contact for internal teams and customers. German language skills and strong SAP expertise are essential. You will travel to Ennepetal, Germany, once a month (2-3 days) to align with the team and drive operational excellence.
Your tasks:
Coordination & Communication (Priority Focus)
* Manage order and shipment flows and processing from our Central warehouse site to global customers
* Coordinate order fulfilment with production, logistics, and sales teams.
* Resolve logistical bottlenecks to ensure timely deliveries
* Act as a central contact for order status, delivery timelines, and customer inquiries
Order & Customer Management
* Process, monitor, and invoice customer orders (including special parts and catalogue products)
* Assign and track delivery dates, proactively addressing delays
* Maintain SAP sales master data and ensure accuracy
* Handle customer inquiries in English and French language via phone/email
* Create and track offers, promotions, and pricing updates
Financial & Administrative Tasks
* Monitor payments, reconcile accounts, and initiate dunning processes
* Process returns, packing discrepancies, and price adjustments
* Prepare shipping notifications for freight forwarders

Education & Experience
* Commercial training (e.g., business administration, logistics) or relevant professional experience
* Strong SAP expertise (mandatory)
* Experience in backoffice, logistics, or customer service is a plus
Technical & Language Skills
* Advanced German (written/spoken) - highly desirable
* Fluent English
* Proficient in MS Office (Excel, Word, Outlook)
Soft Skills
* Strong organizational and problem-solving skills
* Customer-focused mindset with excellent communication abilities
* Ability to work independently and in a team

* A modern office in the 11th district is waiting for you to support your creativity with fun community places, cafe rooms, an own cinema and a skybar
* We support you with flexible working hours and home office opportunity
* Competitive salary and wide range of other benefits (cafeteria & bonus) are provided to you
* You can be part of a successful and growing company in the field of technology
* You can learn new languages in small groups, selecting from 5 languages
* We organize leisure time activities (board games, sport activities)