Customer Service Representative - Dutch Speaking (fix term)

Descripción del puesto:

Entity: Finance

Job Family Group: Business Support Group

Job Description:
Customer Service Representative- Dutch Speaking (Fixed-term for 2 years)

In Hungary, we operate bp's Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions - providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Join our Customer Team and advance your career as a Customer Service Representative- Dutch Speaking
Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.

In this role You will:
* Managing customer requests and queries
* Logging, assigning, tracking progress of complaints & claims from receipt to completion
* Interacting with customers and stakeholders in a professional, friendly and efficient manner
* Coordinating the allocated portfolio (key customers)'s queries end-to-end
* Maintaining our reputation by your professional and helpful attitude towards our customers
* Being the face and voice of one of the largest global energy company

What You will need to be successful:
* Good level (at least C1) of Dutch and English
* At least 1 year of relevant experience in the field of Customer Service or in SSC environment
* Customer focused approach
* Flexible, motivated personality

At bp, we provide the following environment & benefits to you:
* Different bonus opportunities based on performance, wide range of cafeteria elements
* Life & health insurance, medical care package
* Flexible working schedule: home office up to 2 days / week, based on team agreement
* Opportunity to build up long term career path and develop your skills with wide range of learning options
* Family friendly workplace e.g.: Extended parental leave, Mother-baby room
* Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
* Possibility to join our social communities and networks
* Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life.
Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.

Travel RequirementNegligible travel should be expected with this role

Relocation Assistance:This role is not eligible for relocation

Remote Type:This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks