Desktop Solutions Analyst

Descripción del puesto:

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Location: Mahon, Cork, Ireland
On-site role

The Role:
As a Junior Analyst within the Employee Technology team, you are the first point of contact for our Digital Office. This is a junior, foundational role where you will learn the art of eliminating friction in the employee journey. You will provide friendly, solution-oriented support by following established guides and learning from our senior experts. You act as a bridge between technical tools and user productivity, ensuring every colleague feels heard while you grow your technical and advisory skills in a supportive environment.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you'll need for success at Logitech. In this role you will:

* Act as a welcoming "Front Door" for our employees, helping them find solutions by following our standard operating procedures and internal knowledge guides.
* Provide junior-level support for hardware setups, identity checks, and basic access requests to keep our workforce moving.
* Help colleagues navigate our standard productivity applications and collaboration tools by following proven steps to resolve common issues.
* Support the maintenance of AV and meeting room technologies, ensuring spaces are ready for daily collaboration.
* Accurately document your work and ticket notes so that more senior advisors can easily understand the steps you've taken to help.
* Translate basic technical steps into simple, human-centric instructions for your colleagues.
* Actively participate in training and mentorship, moving from a learning mindset to a proactive ownership mindset as you grow.

Our service promise:
We operate under the TechStop Manifesto, which defines how we show up for our colleagues every day:
* We focus on employee productivity over bureaucracy. We help first and handle the background data entry later.
* We provide a single intake layer with no dead ends. We own the solution, even if we need to coordinate with specialists.
* You are empowered to make the right human call. If a coaching session prevents a future issue, that is time well spent.
* We use jargon-free communication and acknowledge the stress that technical hurdles can cause.

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

* A natural desire to help people and a commitment to providing a friendly, supportive experience.
* The ability to prioritize help based on how much a problem stops a colleague from working, rather than just following a list in order.
* Clear and patient communication skills, with the ability to follow technical instructions accurately.
* An eager approach to learning new digital tools and a willingness to ask for guidance when a problem moves beyond a standard guide.
* A basic understanding of computers and software, with a strong curiosity to understand how technology helps people work better.

Helpful experience to have:

* Some experience in a customer-facing role (such as retail, hospitality, or volunteer work).
* Basic familiarity with tools like Slack, Zoom, or Google Workspace.
* An interest in how technology works and a desire to build a career in digital workplace services.

Education:

* Two-year college or technical school; or equivalent combination of education and experience.
* Bachelor's degree; or equivalent combination of education and experience.

Logitech is the sweet spot for people who are passionate about products, making a mark, and having fun doing it. As a company, we're small and flexible enough for every person to take initiative and make things happen. But we're big enough in our portfolio, and reach for those actions to have a global impact. That's a pretty sweet spot to be in and we're always striving to keep it that way.

"All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability."

If you require an accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 510-713- 4866 for assistance.

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can't wait to tell you more about them being that there are too many to list here and they vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible