Analytical Services Technician

Descripción del puesto:

Company Description:

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description:

Working hours are: Monday - Thursday, 12pm - 8:30pm and Friday, 12pm - 7:30pm
As a Analytical Services Technician you will support the running of the Food Chemistry and Chromatography laboratory through timely sample registration.
You will work closely with customers and laboratory teams to meet deadlines, manage subcontracted work, and maintain high service standards.
* Receive, sort, and accurately register customer samples into the LIMS system, ensuring all required information is complete and submitted on time.
* Support sample preparation and shipment to internal and external laboratories, including completion of customs paperwork.
* Maintain and manage stability sample storage under correct conditions.
* Manage sample-related queries, proactively resolving missing or incomplete information with relevant stakeholders and effective follow-up communication with clients.
* Prioritise customer samples based on urgency and specific client requirements.
* Build and maintain effective working relationships with partner labs (both internal and external) to ensure seamless workflow and service delivery.
* Responsible for supporting the sales and customer services team in administration and planning.
* Respond or direct customer enquiries, providing accurate information to ensure a high level of service and customer satisfaction.
* Collaborate with internal departments to identify and implement continuous improvements in the customer experience, service efficiency, and cost-effectiveness.
* Perform general administrative duties such as photocopying, data entry, and document handling as needed.

Qualifications:

* Degree level qualification in Food Science, Analytical Chemistry, Environmental or other relevant subject is preferrable.
* Computer literate.
* Good standard of written and spoken English and numeracy skills.
* Motivated, enthusiastic, and a professional team player.
* Strong attention to detail with the ability to follow processes consistently.
* Able to multitask, prioritise, and manage workload effectively in a busy environment.
* Comfortable working under pressure and meeting deadlines.
* Excellent written and verbal communication skills.
* Customer-focused, with the ability to understand and respond to client needs.
* Passionate about delivering high-quality service.

Additional Information:

What Happens Next
Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date
We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.
We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique