ICT Site Services Analyst (Temporary)

Descripción del puesto:

About Kerry

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.

About the role

We are seeking a motivated ICT professional to join our Global ICT team on a temporary basis as part of the Site Services function in Querétaro. This role plays a key part in delivering a best-in-class end-user computing experience, supporting our global RD&A teams and enabling business continuity and innovation.

Key responsibilities

* Provide end-user support (remote and on-site) for hardware and software across desktops, laptops, printers, and mobile devices.
* Manage and resolve incidents through the ticketing system, ensuring timely updates and SLA compliance.Install, configure, and deploy ICT hardware, software, and enterprise solutions following standard processes.
* Support enterprise device management using Microsoft Intune and Azure AD, ensuring compliance and security standards.
* Troubleshoot issues across operating systems, applications, and infrastructure.
* Ensure endpoints are fully patched, secure, and aligned with corporate policies.
* Collaborate with global ICT teams on system deployments and upgrades.
* Maintain accurate documentation and contribute to the ICT knowledge base.Support local IT/OT infrastructure and networking (LAN, remote access, MDM).
* Deliver a consistently professional, customer-focused service to stakeholders at all levels.

Qualifications and skills

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Bachelor's degree in IT or equivalent experience.
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Strong experience in end-user support and Windows environments.
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Knowledge of Microsoft 365 and endpoint management tools (Intune preferred).
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Experience with Active Directory / Entra ID administration.
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Strong troubleshooting and problem-solving skills.
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Customer-focused with excellent communication skills.Self-motivated and able to work both independently and collaboratively