People Support Jr Analyst

Descripción del puesto:

Overview

CAREERS TO SMILE ABOUT

At PepsiCo, you'll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay's and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you'll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Your Impact
The role focuses on managing and resolving internal employee requests efficiently, ensuring timely service and effective solutions. It also involves analyzing issues, tracking KPIs, and improving processes to enhance operational efficiency and employee experience.
Responsibilities

As a People Support Jr Analyst your responsibilities will be:
* Manage and follow up on internal employee requests, ensuring timely resolution and adherence to service standards.
* Analyze requests to identify root causes and support the implementation of effective solutions.
* Maintain clear and timely communication with stakeholders.
* Monitor and update service KPIs, ensuring accurate tracking and reporting of performance metrics.
* Identify trends and areas for improvement based on data analysis, and provide recommendations to enhance processes.
* Collaborate with cross-functional teams to support the resolution of cases and ensure alignment with established processes.
* Document and maintain the knowledge base, ensuring information is accurate, updated, and accessible.
* Support the standardization and simplification of processes and documentation.
* Apply best practices in knowledge management and continuous improvement in daily activities.
* Escalate complex issues following defined procedures and keep relevant stakeholders informed.
Qualifications

Who Are We Looking For?
* Experience in customer service, help desk, or request management roles
* Excellent communication skills for interaction with cross-functional teams and stakeholders
* Strong organizational skills with attention to detail and ability to manage multiple requests
* Advance English is a must
If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:
* Opportunities to learn and develop every day through a wide range of programs.
* Internal digital platforms that promote self-learning.
* Development programs according to Leadership skills.
* Specialized training according to the role.
* Learning experiences with internal and external providers.
* We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
* Financial wellness programs that will help you reach your goals in all stages of life.
* A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
* And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

As a People Support Jr Analyst your responsibilities will be:
* Manage and follow up on internal employee requests, ensuring timely resolution and adherence to service standards.
* Analyze requests to identify root causes and support the implementation of effective solutions.
* Maintain clear and timely communication with stakeholders.
* Monitor and update service KPIs, ensuring accurate tracking and reporting of performance metrics.
* Identify trends and areas for improvement based on data analysis, and provide recommendations to enhance processes.
* Collaborate with cross-functional teams to support the resolution of cases and ensure alignment with established processes.
* Document and maintain the knowledge base, ensuring information is accurate, updated, and accessible.
* Support the standardization and simplification of processes and documentation.
* Apply best practices in knowledge management and continuous improvement in daily activities.
* Escalate complex issues following defined procedures and keep relevant stakeholders informed

Requerimientos del candidato/a:

Who Are We Looking For?
* Experience in customer service, help desk, or request management roles
* Excellent communication skills for interaction with cross-functional teams and stakeholders
* Strong organizational skills with attention to detail and ability to manage multiple requests
* Advance English is a must
If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:
* Opportunities to learn and develop every day through a wide range of programs.
* Internal digital platforms that promote self-learning.
* Development programs according to Leadership skills.
* Specialized training according to the role.
* Learning experiences with internal and external providers.
* We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
* Financial wellness programs that will help you reach your goals in all stages of life.
* A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
* And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization