Fixed Operation Manager - Posventa

Descripción del puesto:

Work Location: Mexico City
Work Schedule: Full-time
Modality: Hybrid
Level: Manager
Education: Bachelor's Degree Business Administration, Marketing, Commercial, Finance, Industrial Engineering, or Mechanical Engineering.
Travel Required: 80% (Valid driver license is a must, active passport and VISA is preferred)

Join us and lead innovation with us.
We are currently seeking an Fixed Operation Manager - Posventa to join our Aftersales team. This role is responsible for the reputation, efficiency and profitability of these departments. The Fixed Operations manager serves as business partner leading Dealers to uphold the highest quality and ethical standards but making sure not to lose focus on his/her commercial profile.-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

A day in the life of this role:
* Closely work and support Dealers in achieving their retail parts & service sales objectives
* Analyze Dealer parts and service operations, identify areas in need of improvement, make recommendations and coordinate implementation of specific action plans including benchmark analysis and best practices.
* Closely work and support Dealers in achieving their customer satisfaction objectives.
* Take the necessary actions to ensure Dealers deliver a quality experience to customers and support customer satisfaction initiatives and programs.
* Liaise between Nissan and dealerships.
* Answers dealer inquiries on related issues; consults with dealership staff on related issues; provides Nissan perspective; negotiates on business related issues as required.
* Manage pricing analysis to deliver pricing recommendations and analyses.

Who We're Looking for:
Mandatory Requirements:

* Bachelor's Degree Business Administration, Marketing, Commercial, Finance, Industrial Engineering, or Mechanical Engineering.
* Marketing and Sales experience B2B / B2C
* Knowledge in administration of databases Data Analytics / Machine learning
* Customer Satisfaction
* Microsoft Office (Excel, Word, Power Point)
* Data analysis and sales performance tracking (Excel, dashboards, KPIs)
* Knowledge of aftersales operations (parts and service)
* Database management and reporting
* Cross-functional project management
* Experience managed cross-functional projects.
* Demonstrates a positive sense of urgency.
* Effective communication with stakeholders (dealers and internal teams)
* Customer-oriented mindset and focus on customer experience
* Analytical thinking and problem-solving
* Influence and negotiation skills
* Travel Required: 80% (Valid driver license is a must, active passport and VISA is preferred)
* Advanced English level (minimum 500 TOEIC points).

Desirable Requirements:
* Previous experience in after sales automotive industry is desirable.
* Pricing analysis and commercial strategy
* Always Think of the Customer
* Show Facts, Face Reality
* Be accountable, Act Proactively
* Think Outside the box
* Respect Others, Respect Society

What You'll Look Forward to at Nissan:
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, interdepartmental moves, and innovative learning platforms. Enhance your skills through seminars and leadership training, all while playing a vital role in shaping the future of mobility. From day one, you will have the support to face challenges and contribute to impactful solutions across our organization.
Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offers that may vary depending on location and role.

Nissan (NMEX, NEdM, NRFS, NRFM, and ANZEN) hires based on compliance with the job profile requirements for the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political opinion, national or social origin, economic position, birth, or any other condition.
By applying for the announced position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, among others, proprietary information, financial data, and other assets requiring protection. Nissan Mexicana and its subsidiaries guarantee confidentiality and compliance with all legal requirements related to the use of such information. By applying for this position, you consent to this verification.

NISSAN FOR EVERYONE
People are our most valuable resource, and diversity and inclusion are essential to maximizing the potential of every team member. Our Corporate Diversity Initiative ensures that our work environment responds to the unique needs of our employees and customers. We are committed to creating a culture in which all individuals feel included, respected, valued, and heard.
At Nissan, we value inclusion across all areas of our business and strive to reflect the diversity of our customer base and the communities we serve. Join us in our commitment to diversity and inclusion.

THIS IS NISSAN:
https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQaMéxico City Ciudad de Mexico Mexico