Membership Executive (Upselling/Inside sales)

Descripción del puesto:

Company Description:

Work smart, have fun and make an impact!
Our purpose is to guide all companies toward a sustainable world.
(COMPANY NAME) is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to (COMPANY NAME)? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on (COMPANY NAME) careers page. If you have questions about the company or open roles you can chat with an insider.

Job Description:

We're looking for a motivated, autonomous candidate to support the subscribers of the (COMPANY NAME) network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception.
Duties include (but are not limited to):
Market management and development :
* Manage North American market of customers with the aim of maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements
* Identify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinar
* Use available data to drive targeted actions to achieve objectives
Improve and implement:
* Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them
Communicate :
* Coordinate with frontline teams to open further opportunities for upsell, (such as the Customer Care team to identify upsell opportunities through incoming cases) and to ensure content relating to upselling & value perception is effective
* Communicates value to customers on regional initiatives
* Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders
* Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner
* Share best practices, success stories and lessons learned with global colleagues
* Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience
Be pro-active :
* Identify and suggest process improvements to improve team efficiency
* Identify opportunities for automation, such as cadences, to reduce manual work and improve efficiency
* Identify additional revenue opportunities to develop the rated company offering
* Represent the voice of the rated customer within (COMPANY NAME)

Qualifications:

* Minimum 2 years experience in Business development and Customer facing roles
* Experience in sales or upselling/inside sales - comfortable with proactive outreach to (COMPANY NAME) network members
* Passion for excellent customer service
* Comfortable dealing with unhappy customers
* Ability to interpret data to identify actions
* Fluent in English & Spanish mandatory. Other languages are a strong plus
* Digital marketing experience a plus
* Comfortable presenting to large groups
* Team player
* Autonomous and proactive
* Experience with Salesforce or CRM software preferred
* Comfortable working in a fast paced, high-growth environment
* Enthusiasm and motivation to improve customer experience
* Proactive in suggesting, designing and implementing ideas and improvements

Additional Information:

* Location: Mexico City (Calz. Gral. Mariano Escobedo 526, office 822, Anzures, Miguel Hidalgo, 11590 Ciudad de México, CDMX)
* Hybrid position: 1 day per week in office
* Start date: ASAP
Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.
Don't fit all the criteria but still think you'd be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to (COMPANY NAME). We're interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with (COMPANY NAME) to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
Our team's strength comes from everyone's uniqueness and is founded upon mutual respect. (COMPANY NAME) commits to equity, inclusion and reducing bias in our hiring processes. (COMPANY NAME) does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major)