Transformation Analyst, Claims

Descripción del puesto:

Transformation Analyst, Claims Wroclaw, Poland The Transformation Analyst will play a key role in delivering initiatives aimed at improving operational efficiency, service delivery, and overall operational performance across the Global Claims function at AXA XL. This role will deliver comprehensive business analysis, provide data-driven insights, and support projects to identify operational improvement opportunities, facilitate informed decision-making, and assist in the design and implementation of target-state solutions. In this role, you will have the opportunity to work closely with senior leaders, global and regional Claims operational teams, and cross-functional stakeholders to support successful delivery of key initiatives aligned with business objectives and promote best practices in process improvement and operational excellence. This role will report into the Head of Operational Performance, Global Claims and Legal & Compliance. What you'll be doing Elicit, analyze, and document detailed business requirements from global and regional stakeholders to support operational improvements and strategic initiatives. Conduct comprehensive process and data analysis to identify performance gaps, operational inefficiencies, and opportunities for process optimization and continuous improvement Develop and maintain business process documentation, including operating models, business requirements, functional specifications, current- and future-state process maps, and Assist with feasibility studies, answer design, and evaluation to enhance operational performance through process improvements, automation, AI capabilities, and best practices. Collaborate with stakeholders to help define project scope, objectives, and success criteria. Support the development of business cases, including analysis of operational benefits, cost implications, and expected outcomes for proposed initiatives. Facilitate meetings, workshops, and stakeholder discussions to communicate findings, obtain approvals, and support alignment across teams. Prepare analysis, insights, and reporting to support benefit tracking, operational performance monitoring and leadership decision-making. Work with global and regional claims teams to support change management and process adoption. Actively seek coaching, feedback and mentoring to enhance skillset and contribute to the evolution of tools, templates, and methodologies to support consistent delivery of operational excellence initiatives. What you'll bring Bachelor's or Master's degree in a relevant field Professional experience in business analysis or a related role Robust understanding of core insurance processes, including Claims preferred Proficiency in business analysis techniques, methodologies, and tools Experience in applying Lean / Six Sigma methodologies to drive operational improvements Exposure to both Agile and Waterfall delivery environments Experience with project management concepts and practices effective data analysis or visualization and presentation skills effective problem solving and critical thinking skills Excellent communication and stakeholder management skills Ability to work independently and manage multiple priorities Commitment to integrity, client focus, excellence, and teamwork Fluent in English; other languages are an advantage What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com