Customer Engagement Analyst

Descripción del puesto:

Company:
Mercer

Description:

Customer Engagement Analyst

What can you expect?
At Mercer Assessments, the Customer Engagement team is at the forefront of delivering stellar experiences to our clients. A fast moving, high performing team responsible for supporting client acquisition and support across the globe. As a Customer Engagement Analyst, you would be responsible for supporting clients and stakeholders of specific regions. This role requires quick thinking/decision making along with collaboration with all internal and external stakeholders.

What is in it for you?
* Competitive compensation package reflecting your skills and experience and attractive benefits package
* Professional development opportunities, including access to training platforms and courses
* Exposure to a global environment, collaborating with teams across the UK and Europe
* A dynamic and inclusive workplace that values innovation and teamwork
* Hybrid work policy allowing flexibility in your work arrangement

We will count on you to:
* Escalation Management
* Stakeholder management
* Project Process Tracking
* Project Coordination
* Customer Service
* Client Relations

What you need to have:
* Minimum 1-2 years of experience in a similar client support role
* Proactive self-starter/hustler, comfortable working independently and collaboratively in a fast-paced work environment, adept at managing multiple accounts in various stages
* Strong interpersonal and communication skills, establishing trust with clients and team members
* Language required - English + German OR French
* Graduate/Post Graduate or Masters Degree

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person