Customer Services Process Specialist

Descripción del puesto:

Customer Services Process Specialist

As a Customer Services Process Specialist you will ensure excellent customer service to (COMPANY NAME) trade customers and LOC partners, i.e. wholesalers, hospitals, pharmacies, in areas of master data (customer, price, product) and complaints management.
You will also provide support to the European Customer Service Hub operational teams, ensuring order fulfilment process runs smoothly to enable Service Level Agreements (SLAs) with customers are met and (COMPANY NAME) products are delivered on time.

In this role you will…
* Be responsibile for the end-to-end support for order-to-invoice process, making sure that (COMPANY NAME) is able to supply to customer and patients on time in aligned European markets.
* Manage Master Data - ensure accuracy, compliance and on-time management of customer master data, material (product/SKU) and price.
* Ensure complaints from all (COMPANY NAME) trade customers are properly managed.
* Cooperate with (COMPANY NAME) logistics partners and IT functions
* Provide recommendation with regards to process optimization, continuous improvements, simplifications.
* Proactively manage low stock and out-of-stock situations by cooperation with Supply Planning and Demand Forecasting organizations.
* Support Good Distribution Practice (GDP) activities.
* Provide reports on EU Customer Services performance

Why you?
Qualifications & Skills:
* Significant relevant experience in Customer Services (comprising of: master data, sales order management, billing, customer complaints & queries)
* Experience working with tools: SAP, Excel
* Proficiency in English
* Continues improvement mindset

Why (COMPANY NAME)?
* Career at one of the leading global healthcare companies
* Contract of employment
* Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
* Life insurance and pension plan
* Private medical package with additional preventive healthcare services for employees and their eligible counterparts
* Sports cards (Multisport)
* Possibilities of development within the role and company's structure
* Personalized learning approach (mentoring, online training' platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external training)
* Extensive support of work life balance (flexible working solutions, short Fridays option, health & well-being activities)
* Supportive community and integration events
* Modern office with creative rooms, fresh fruits everyday
* Free car and bike parking, locker rooms and showers.

Inclusion & Diversity at (COMPANY NAME):

Inclusion and diversity at (COMPANY NAME) are key for our success. Here, you will thrive through bringing your unique experiences to both our company and the recruitment process. We want you to be you, feel good and keep growing your career. (COMPANY NAME) is an Equal Opportunity and Affirmative Action Employer. Applicants will travel through a transparent recruitment journey that adheres to all required employment standards and regulations. Beyond this, we commit to our values of integrity and respect towards every applicant. We want to hear from you and support with any adjustments that you may require during the recruitment process. Please get in touch with our Recruitment Team (pl.recruitment-adjustments@(COMPANY NAME).com) to further discuss this today. We will request equal opportunities information from you and whilst disclosure is optional, we encourage you to be open, enabling us to monitor the inclusivity of our recruitment practices for the benefit of everyone. Your data will remain confidential, is never shared with our Hiring Managers and never affects the status of your application.
#LI-(COMPANY NAME)
#LI-Hybrid
Why (COMPANY NAME)?
Uniting science, technology and talent to get ahead of disease together.

(COMPANY NAME) is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making (COMPANY NAME) a place where people can thrive. We want (COMPANY NAME) to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

If you require an accommodation or other assistance to apply for a job at (COMPANY NAME), please contact the (COMPANY NAME) Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).

(COMPANY NAME) is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Important notice to Employment businesses/ Agencies
(COMPANY NAME) does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact (COMPANY NAME)'s commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to (COMPANY NAME). The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and (COMPANY NAME). In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of (COMPANY NAME). (COMPANY NAME) shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, (COMPANY NAME) may be required to capture and report expenses (COMPANY NAME) incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure (COMPANY NAME)'s compliance to all federal and state US Transparency requirements. For more information, please visit (COMPANY NAME)'s Transparency Reporting For the Record site