Customer Care Coordinator

Descripción del puesto:

* Location: Warsaw, Poland
* Job Type: Maternity cover, Full-time
* Working Model: Hybrid (60% office-based, 40% remote)

About the job

As a Customer Care Coordinator within our Supply Chain Customer Care Team, you'll be responsible for coordinating sales processes and providing comprehensive after-sales support, ensuring operational excellence and customer satisfaction. Ready to get started?
Join the team that powers Sanofi from within - streamlining how we work, scaling bold ideas, and accelerating impact across the business. In our Hubs, you'll shape smarter ways of working that help bring life-changing treatments to people everywhere.

About Sanofi:

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities:
* Coordinate and support the Sales Team in daily operations and strategic initiatives
* Manage and execute regular customer orders with accuracy and efficiency
* Handle fulfilment of orders for products from target/intervention import programs
* Provide comprehensive after-sales service and support to ensure customer satisfaction
* Collaborate closely with the Customer Service Department Manager to optimise processes
* Generate, develop, and maintain sales and performance reports for leadership
* Monitor and track Key Performance Indicators (KPIs) for the Sales Team
* Serve as a key point of contact for external clients, managing challenging situations with professionalism
* Foster cross-functional collaboration with other departments to drive business results
* Mentor and guide Sales Team members to enhance their performance and development

About you

Experience:
* Experience in a similar coordination, customer service, or sales operations role (preferred)
* Proven track record of working with challenging clients and resolving complex situations

Soft and Technical Skills:
* Strong information synthesis skills with exceptional attention to detail and accuracy
* Excellent communication and interpersonal abilities
* Advanced Excel skills for data analysis and reporting
* Very good knowledge of SAP SD (Sales and Distribution module)
* Strong organisational skills and ability to manage own workload effectively
* Ability to set priorities for self and team members
* Proactive mindset with commitment to continuous learning
* Independence in problem-solving and seeking innovative solutions
* Strong team collaboration skills
* Communicative English language proficiency

Education:
* Higher education degree required

Why choose us?

* Make your work count by supporting a company that brings life-changing treatments to millions - and is committed to doing right by patients, communities, and the planet.
* Drive progress from within by helping streamline operations and enhance customer experience in a global biopharma business.
* Advance your career through development opportunities, cross-functional collaboration, and exposure to diverse aspects of the pharmaceutical business.
* Work in inclusive, high-performing teams where every role matters and every voice helps shape what's next.
* Thrive in a workplace designed for you - with flexible working options and benefits that support your well-being and growth.
* Develop expertise in sales operations and customer care within a leading healthcare company committed to innovation and excellence.
#LI-EU

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com