Store Manager (DA) - Almada

Descripción del puesto:

Store Manager (DA 1 Ano) - Almada

As you know, at PMI, we're going through a ground-breaking challenge.

We've built the world's most successful cigarette company, with the world's most popular and iconic brands. Now we've chosen to do something really huge building our future on smoke-free products.

Our transformation is not only changing what we are like on the inside - it's about creating a working environment that is more agile, more engaged with our customers, and more open to suppliers and external talent, partners, networks and communities.

With huge change, comes huge opportunity. If you want to make a life-changing impact on customers, there's nowhere better to develop your career.

Be a part of a revolutionary transformation and join us!

The Challenge

Our Direct Retail teams have a real impact on PMI's new mission: converting smokers to our revolutionary, smoke-free IQOS products. They're at the forefront of our transformation as we roll out new stores and new retail formats. It's an energized, exciting, engaging experience.
As part of this team, you will shape the customer journey, from acquisition and conversion through to loyalty. You can watch your efforts bear fruit while making a life-changing impact on customers.

Your 'day to day'

As a Store Manager you will embrace a huge challenge and responsibility: manage end-to-end delivery of exceptional and unique consumer experience, aligned to IQOS standards.
You will be responsible to guarantee all the procedures of the store management, coordinating and controlling all the main activities of customer service, team, product and results align with the values of the company and brand; Analyses - product, sales, and mystery client; Leading and developing store teams, training plan and follow up. Responsible to coordinate and supervise all the activities of the team of store specialists, focus on excellence consumer experience and executing the goals of the store.

Who we're looking for

* Minimum 1 year of experience in Retail/Consumer contact;
* University degree completed is mandatory;
* Team management experience;
* Fluency in Portuguese and a good level of English is a plus;
* Knowledge of retail or business systems (i.e.: MS Office);
* Customer-oriented mindset and focus in delivering an excellent customer experience;
* Excellent communication and interpersonal abilities;
* Strong analytical capability and results driven;
* Action oriented and problem-solving mindset;
* Collaborative working attitude.
* Valid documentation to work in Portugal

Please note that only on-line applications will be taken into consideration.

Key things to know before you apply:

If you have been in your current job for less than 12 months or if you are on a Performance Improvement Program, you must get the approval of your current manager before applying for the job.

PMI temporary and permanent employees who are employed and paid directly by PMI are eligible to apply for jobs posted on the Internal Careers Portal. If you are not a PMI employee, you are not eligible to search and apply for internal jobs. You are welcome to search and apply for external jobs at pmi.com/careers.

To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal