EUS IAM Service Delivery Operations

Descripción del puesto:

Key Responsibilities

IAM Service Delivery Operations
* Operate and manage day-to-day IAM service delivery (tickets, requests, access reviews).
* Ensure timely execution of services by tracking SLAs, deadlines, and operational queues.
* Act as the central coordination point across IAM, IT, Security, and business teams.
* Proactively identify and escalate service risks, delays, or capacity issues.
Service Performance & Control
* Monitor service performance against SLAs/ISLAs and drive resolution of breaches.
* Ensure consistent, high-quality service delivery with proper tracking and reporting (dashboards, metrics).
* Enforce operational controls, audit evidence, and documentation standards.
* Take ownership of service execution and ensure end-to-end delivery.
Access Review & Governance Operations
* Plan, track, and drive completion of access review campaigns.
* Engage stakeholders (Application Owners, managers, IT) to ensure timely closure.
* Ensure audit readiness

Required Experience

* 3+ years in IAM/IT, with strong understanding of access governance and risk.
* Experience with IAM/PAM tools (e.g. SailPoint, Okta, CyberArk, Entra ID, AD).
* Familiar with ITIL, ticketing tools (e.g. Jira), SLAs, and reporting.
* Hands-on experience with provisioning, recertification, and audit controls.

Key Skills & Profile

* Strong IAM expertise, analytical mindset, and problem-solving skills.
* Excellent stakeholder management and follow-up.
* Proactive, detail-oriented, and delivery-focused.
* Comfortable working in regulated environments and challenging when needed.
* Clear communicator with technical and business stakeholders.

Euronext Values

Unity
* We respect and value the people we work with
* We are unified through a common purpose
* We embrace diversity and strive for inclusion

Integrity
* We value transparency, communicate honestly and share information openly
* We act with integrity in everything we do
* We don't hide our mistakes, and we learn from them

Agility
* We act with a sense of urgency and decisiveness
* We are adaptable, responsive and embrace change
* We take smart risks

Energy
* We are positively driven to make a difference and challenge the status quo
* We focus on and encourage personal leadership
* We motivate each other with our ambition

Accountability
* We deliver maximum value to our customers and stakeholders
* We take ownership and are accountable for the outcome
* We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects